Overview

Account Director (Retail Fixtures, Fittings + POSM), Manchester – HH Global The Account Director is responsible for the development and nurturing of key retail accounts. This role strengthens relationships with the client(s), identifies growth opportunities for the business, and ensures solutions are developed and delivered on time and against operational and financial targets. You will take full responsibility for the strategic and operational management of the accounts under your responsibility and for managing the performance of your team, ensuring all work is completed in line with the SLA. This role requires leadership to balance daily support with long-term strategy and to convert vision into effective plans. You should be expert in the Retail Fixtures, Fittings and Permanent Point of Sale Materials (POSM) markets and supply chains, to help develop clients, nurture relationships and convert opportunities. The role operates on a hybrid basis between home, a UK HH Global office and client site/office.

Key Responsibilities

Lead the delivery of growth and client satisfaction, including client liaison, management of internal resource departments and management of external suppliers

Deliver operational excellence

With the Senior Account Director manage the on- and off-site Account Teams that operate in the client’s business under your direction ensuring compliance with company operating procedures

Develop the personal capability of your team through appraisals, one‑to‑ones, mentoring and training

Take ownership of and resolve issues, quality concerns or corrective actions

Develop effective growth strategies and manage opportunities for these Clients

With the Senior Account Director, build client development plans for each year, achieve and exceed growth targets and manage overall financial performance of the account, risk analysis and remedy

Identify risks to the account and implement risk management strategies

Contract review and renewal

Develop strong relationships with senior key decision makers

Regular MI reporting and production of account relationship plans

Knowledge, Skills + Experience

Extensive client service management experience, ideally with time spent working on the client site or sites

Extensive people management experience including performance management and team leadership

Experience in managing client service plans, KPIs, budgeting, forecasting and leadership

Proven track record of operational management for client services departments

Significant experience in developing and maintaining client relationships

Able to present account planning and strategy for retention, growth and added value

Demonstrable track record of successful client and contract management

Ability to anticipate internal and/or external business issues and develop risk mitigation strategies

Experience managing department financials

Knowledge of Performance Improvement philosophy and implementation

Significant experience managing work in a fast-paced retail environment

Experience presenting to Senior Management / Board level

Strong experience of dealing with large P+L budgets

Excellent interpersonal skills with the ability to develop positive relationships at all levels

Excellent communication skills – verbal, written, presentation

Demonstrable people management skills

Passion for quality

We thank all applicants for their interest in a career with us. HH Global are an equal opportunities employer and welcome all suitably qualified candidates from any background, regardless of any personal characteristic, especially those protected by law.

We will make reasonable adjustments to the recruitment process to accommodate any disability. In the first instance, if you require this job advert in an alternative format, or require any assistance, please reach out to HR.EMEA@hhglobal.com

Please note that we carry out a variety of pre-employment background checks which are appropriate for the country that you are based in. These may include: employment history, right to work, identity, professional qualifications, criminal record, sanction file and / or CIFAS checks.

Seniority level

Director

Employment type

Full-time

Job function

Sales and Business Development

Industries

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