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Account Executive - Retail, Leisure and Hospitality, London

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Client:

WTW

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

7c22992acfe7

Job Views:

15

Posted:

18.07.2025

Expiry Date:

01.09.2025

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Job Description:

At WTW, we believe that difference makes us stronger. We want our workforce to reflect the diverse markets we operate in and to foster an inclusive culture where colleagues feel welcome, valued, and empowered to bring their whole selves to work every day. We are committed to equal opportunity and embracing diversity in all forms.

The Role

We are seeking an experienced, growth-focused Account Executive to join our Retail, Leisure & Hospitality (L&H) Practice. You will manage a portfolio of Retail, L&H clients, including complex, high-value accounts requiring tailored risk management solutions.

This role offers the opportunity to work with a large, diverse team of professionals collaboratively focused on knowledge growth and personal development.

Based in our London office, this hybrid role supports our continued success.

Client Relationship Management

• Understand your clients’ business and risk management needs.
• Provide technical, industry, and subject matter expertise as needed.
• Leverage expertise within specialist technical teams.
• Build strong client relationships based on trust.
• Work with the service team to deliver optimal structure, price, and placement strategies.
• Identify opportunities to grow existing portfolios through new sales.
• Collaborate with and guide the CSE service team.

Business Development

• Support sales efforts to develop prospects and new business.
• Identify opportunities for account penetration and cross-selling.
• Maintain thorough knowledge of products and services.
• Network with other business units and external specialists.

Placement Management

• Maintain strong relationships with market contacts and WTW Broking Team.
• Ensure transparency of commitments to markets and clients.
• Process contracts in compliance with FCA and contract certainty requirements.
• Review market presentations, client documentation, and policy coverage.
• Support programme and pricing structures to meet client needs.

Operational and Service Delivery

• Deliver excellent client service following WTW policies and standards.
• Assist in budgeting, forecasting, and revenue tracking.
• Develop solutions and proposals to retain clients.
• Create annual client service plans.
• Manage KPIs/SLAs to meet targets.
• Provide feedback for process improvement and support implementation.