We have an exciting opportunity for an Area Manager to join the team in Lancashire, working 37.5 hours a week.

Do you want to make a difference every day?

Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability?

Can you work effectively with a focus on customer service and care?

If yes, then we’d love to hear from you…

What we offer:

At Victim Support, we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role:

As Area Manager, you will:

• Oversee the delivery of high-quality services across Lancashire
• Facilitate consultation across the teams and other key stakeholders to develop new and build on existing good practice, implement and support the strategic direction of the area business plan.
• Drive continuous improvement of performance through use of data and other operational information to ensure teams perform to the highest standards at all times.
• Help build on and lead external relationships, promoting positive working relationships to ensure the best support and outcomes for service users.
• Ensure we are meeting the needs of our service users to the standards expected by our commissioners and partners.
• Develop & maintain effective relationships & formal partnerships across organisations and with key stakeholders.
• Promote and develop the services of VS, leading strategically & in compliance with service standards.
• Represent the charity professionally to commissioners, stakeholders, external bodies, and the media, acting as a voice for victims to the wider community.
• Focus on team development, monitoring performance and quality as key responsibilities.

Please note that travel across a large area is essential, and you may be asked to work unsociable hours occasionally. You must be able to attend in-person meetings with commissioners and partners across Lancashire, as well as attend offices to meet returning staff.

For more information, please contact Tom Edwards (Deputy Services Director) at tom.edwards@victimsupport.org.uk.

About Us:

Victim Support (VS) is an independent charity providing specialist services to those affected by crime across England and Wales. We aim for a world with fewer victims who have stronger rights, better support, and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision, Ambitions, and Values to make a difference for those experiencing crime and traumatic events. Working for VS offers the opportunity to be a key part of a national charity providing high-quality services to victims and witnesses and being a vital force for change.

Victim Support is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. Background checks and Disclosed Barring Service checks may be required.

We are dedicated to diversity and inclusion, striving to create an environment where all staff and volunteers feel respected and heard. We particularly welcome applicants from Black, Asian, and minority ethnic communities as part of our commitment to the Race at Work Charter. VS is also a Disability Confident Employer and offers a Guaranteed Interview Scheme for disabled candidates meeting all essential criteria.

If you have a disability, learning difficulty such as dyslexia, or a medical condition that may affect your performance during the selection process, we will make reasonable adjustments to support you.

How to apply:

To apply, visit our website's Jobs page and complete the application form, demonstrating how you meet the essential criteria.

We look forward to hearing from you.

Note: We reserve the right to close this vacancy early if sufficient suitable applications are received before the deadline. If you have already started an application, we will contact you regarding any amended closing date.