Brand Ambassador

10 Days Old

Application Deadline: 5 November 2025 Department: The Strand Location: London Role: Brand Ambassador – Twinings Strand Store Description In Twinings UK&I we are on a stimulating journey of transformation as we seek to achieve our exciting goal of becoming a leading brand in wellbeing drinks. We have created an organisation designed to be in flow, where everyone has a pivotal role to play, and an experience that enables you to get the most out of life at Twinings and thrive. We're holding an assessment centre for a Brand Ambassador in our Twinings Strand Store, with an assessment day due to be held on Wednesday 12 November. Please note: We are open to considering full and part time candidates for this role. The Strand store is open 7 days per week and this role is fully based onsite in London. Please ensure that you watch the video below before making your application. Video link: https://youtu.be/NzpaHX3gkz0 Key Responsibilities
Support sales on the shop floor and enhance the customer shopping experience through friendly and welcoming interactions and a baseline knowledge of the products and services that we offer. Support the team from an operational standpoint, working on the tills, taking bookings for the Masterclass Programme, handling incoming deliveries and restocking the shop floor product storage. Maintain the store; the historic Twinings flagship premises is of great importance and you'll need to know the procedures for looking after various elements of the shopfloor and the back of the house such as resalting the dishwashers, and proper care for the mosaic floor. Cover the shopfloor tea bar and be responsible for brewing, serving, and explaining the wide array of blends and single origin and estate teas we offer here at the Strand to customers. Run the Masterclasses in the bespoke Tasting Room. These two-hour sessions require strong knowledge of tea as a subject, its history and Twinings own history as well as skills in oration and public performance. Facilitate, help organise and cater to bespoke experiences, including the provision of needed materials, designing of the event’s menus or orders of serve, and liaising with elements of the broader Twinings team in preparation of the event.
Skills, Knowledge and Expertise
Passion for tea and wellbeing drinks. Ability to build and maintain relationships with team members, collaborate and seek input from others. Listen to, understand and recognise specific needs of individual customers. Confident in giving advice and making decisions in unexpected situations. Flexible to perform various tasks. Curious to learn more every day. Experience working in a customer‑facing role.
Benefits
Quarterly bonus based on personal contribution and financial performance. 25 days holiday plus 8 bank holidays and the option to buy and sell holidays. Perkbox – employee discount scheme with discounts online, in high street stores, cinema, holidays, restaurants and many more. Pension scheme with your contributions matched for up to 10% of your salary. Cycle to work scheme. SimplyHealth Cash plan. Onsite Staff shop and online staff discounts. Full benefits package available for review (link).
Seniority level Entry level Employment type Full-time Job Function Sales and Business Development Industries Food and Beverage Services #J-18808-Ljbffr
Apply
Location:
City Of London, England, United Kingdom
Job Type:
PartTime

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