Business Analyst - CRM Solutions 3 months initially £350 per day Inside IR35 Hybrid/Edinburgh I am recruiting for an experienced Business Analyst to support the scoping phase of a major CRM transformation project. Y ou will work work closely with internal teams and external partners to gather and document business and technical requirements, analyse and modernise processes and produce clear documentation to support a commercial CRM tender. This role is hands-on with real impact, helping shape how the company leverages digital tools to improve efficiency and engagement. . The Role: Collaborate with stakeholders to gather and document detailed business and technical requirements. Analyse business processes and workflows, working with staff to modernise processes and maximise the value of our new CRM. Develop comprehensive documentation, including requirements, specifications, process maps, and user stories. Facilitate workshops and meetings with stakeholders to ensure their needs are understood, deconflicted and documented. What youll bring

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