Customer Experience Advisor | Retail & Business Banking | S1 | Leicester Clocktower Join our community. We are currently recruiting Customer Service colleagues, with a starting salary of £26,180 per annum. This is made up of a base salary of £24,000 along with an additional £500 flexible benefit and up to a £1,680 discretionary performance related. For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you’ll never know what the next challenge will be. What’s not in doubt is that you’ll have plenty of support. Life in a branch can be busy, varied and challenging, so we’re a close-knit team. You’ll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You’ll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. You’re the eyes and ears of our business after all. The difference you’ll make

Acting as the first point of contact for customers in branch or over the phone Assisting with day-to-day transactions, queries and servicing Answering customer calls into our contact centre Building relationships and finding solutions Developing your knowledge of services and products to help our customers Identifying new ways to improve the customer experience

What you’ll bring These are the essential requirements you need to be successful in this role:

Proven ability to deliver outstanding customer service either from a face to face or a telephony background The ability to communicate effectively with customers to truly understand their needs

It would also be nice for you to have

A real desire to go above-and-beyond for customers Effective teamwork with a flexible, can-do approach to work Openness to a broad range of activities even if outside of standard expectations Ability to grow, adapt and change accommodating business needs and priorities You will require the right to work in the UK

What else you need to know

This is a full-time permanent branch-based role, working 35 hours across Monday to Saturday between 8:00am – 6:00pm The role is based in our Leicester Clock Tower branch

Inclusion At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We celebrate diversity and attract, retain and develop the most talented people through living our values of Simple, Personal, and Fair. How we’ll reward you As well as salary, we offer a wide range of benefits that you can choose from and tailor to your needs.

Starting salary of £24,000 plus a £500 annual cash allowance to spend on our benefits 25 days’ holiday plus bank holidays (26 days after 5 years) with option to purchase up to 5 contractual days per year Eligible for a discretionary performance-related annual bonus Voluntary healthcare benefits at discounted rates (medical, dental, and health assessments) Free access to digital health services, including GP Wellbeing apps and up to three weekly online classes 8% pension contributions (12.5% if you contribute); flexible options to take some contributions in cash Company-funded death-in-service benefit and income protection insurance, with optional add-ons Support for charitable giving and community partnerships Share in Santander’s success via share plans 24/7 access to an online employee discount platform Staff versions of Santander products with no fees and access to employee deals

Benefits Learn more about our benefits and family-friendly policies. Right to work in the UK

All applicants must have the right to work in the UK. If you require a visa, this will not influence our decision to progress your application. If you do not have the right to work, Santander will not proceed with your application or offer.

What to do next If this sounds like a role you’re interested in, please apply. For additional recruitment support, contact resourcing@santander.co.uk. Additional Information We welcome applications with the understanding that relocation packages may not be available. Santander will pay mandatory government fees for visa sponsorship where applicable. You may be liable for your own immigration and relocation costs. Seniority level

Entry level

Employment type

Full-time

Job function

Sales, Public Relations, and Customer Service

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