Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Glasgow RG Branch

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We are currently recruiting Customer Service colleagues, with a starting salary of £24,500 per annum, this is made up of a base salary of £24,000 along with an additional £500 flexible benefit.

For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you’ll never know what the next challenge will be.

What’s not in doubt is that you’ll have plenty of support. Life in a branch can be busy, varied and challenging, so we’re a close-knit team.

You’ll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You’ll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. You’re the eyes and ears of our business after all.

The difference you’ll make:

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day-to-day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

What you’ll bring:

These are the essential requirements you need to be successful in this role:

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background
• The ability to communicate effectively with customers to truly understand their needs

It would also be nice for you to have:

• A real desire to go above-and-beyond for customers
• Effective team working skills with a flexible, can-do approach to work
• Openness to a broad range of activities even if outside of standard expectations
• Ability to grow, adapt and change accommodating business needs and priorities
• You will require the right to work in the UK (please see details below)

What else you need to know:

• This is a full-time permanent branch-based role, working 35 hours across Monday to Saturday across the hours of 8:00am – 6:00pm
• The role is based in our Glasgow RG branch.

Inclusion

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

How We’ll Reward You.

As well as salary, we offer a wide range of benefits that you can choose from and tailor to your needs.

• Starting salary of £24,000 plus a £500 annual cash allowance to spend on our great range of benefits.
• 25 days’ holiday plus bank holidays, which increases to 26 days after 5 yrs service, with the option to purchase up to 5 contractual days per year.
• Eligible for a discretionary performance-related annual bonus.
• Voluntary healthcare benefits at discounted rates, including medical, dental insurance, and health assessments.
• Free access to digital health services, including GP.
• Free access to wellbeing apps and up to three weekly online classes.
• We contribute 8% of salary to your pension, with up to 12.5% contributed if you contribute, and cash option if preferred.
• Protection for you and your family with death-in-service benefit and income protection insurance, and discounts on additional life assurance and critical illness cover.
• Support for charitable giving and community partnerships.
• Save or invest in Santander’s shareplans.
• 24/7 online employee discount platform with retailers, entertainment and more.
• Staff versions of our products (e.g., Edge Current Accounts and Credit Cards) with no fees and access to deals and discounts.

Benefits

Learn more about our benefits and family-friendly policies.

Right to work in the UK

Every individual must have the right to work in the UK to commence employment with Santander. If you require a working visa/permit, this will not influence our decision on whether to progress your application. If you do not have the right to work, Santander will not proceed with your application.

What to do next:

If this sounds like a role you’re interested in, please apply. If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. You can contact us at resourcing@santander.co.uk.

Additional Information:

We welcome applications with the understanding that relocation packages may not be available. Santander will pay mandatory government fees required for visa sponsorship. You may be liable for your own immigration and relocation costs.