CUSTOMER SERVICE SPECIALIST – OFFICE BASED IN DUBLIN Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service.

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We’re looking for a Customer Service Specialist who is passionate about helping people, solving problems, and delivering exceptional support to work with a global client.

Here is all you need to know… Start Date: Various 2025 Salary: 16.00 per hour /33280 per annum with potential to earn up to 40436 with a performance related bonus.

500 JOINING BONUS PAYABLE WITHIN THE FIRST 3 MONTHS Job Type: Permanent Working Hours: 40 hours per week (including training) Training: 2 weeks onsite in Dublin.

Joining the team: Please note that this role is fully office based in Dublin.

What will the shifts look like? Hours: Monday to Sunday, 08:00 AM – 19:00 PM Responsibilities Assist our community and help resolve inquiries empathetically, accurately and on time Become and remain knowledgeable about client products and community standards Make well balanced decisions and personally driven to be an effective advocate for our community Investigate and resolve issues that are reported on such as requests for account support and reports of potentially abusive content Respond to user inquiries with high quality, speed, empathy and accuracy Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site Enforce Terms of Use by carefully monitoring reports of abuse on the site Review the reported content within agreed turnaround times and standards of quality Recognize trends and patterns, and escalate issues outside the company policy to the global tea Who we are looking for… A professional, polite and courteous telephone manner Ability to deliver excellent service with outgoing nature Excellent verbal and written communication skills, with fluency in English essential A good listener who can convey empathy, patience and understanding Confident and proactive to deal with difficult situations and conversations Confident in having customer conversations, with 2-3 years of customer support experience via phone, email and webchat essential High levels of accuracy and attention to detail Confident in working independently Self-motivated and able to affectively problem solve Interpersonal skills Be driven to work towards achievable targets Experience in working with vulnerable customers Previous call centre/ customer service experience is essential Values we look for you to have: Process Excellence - doing things well means something to you and you will always strive to improve on your work Collaboration - you enjoy working with others and you like working as a team player Communication - You can speak and write clearly and in a confident manner Emotional Intelligence - You possess the ability to be emotionally intellignt meaning you are able to empathise, be kind and be good with others.

Open-mindedness - you possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.

Critical thinking - you are abl to think logically when making decisions Solution Orientation - having a forward thinking mindset focused on resolving challenges Entrepreneurship - taking owenership, not being afraid to take on new tasks, develop and have a self-driven mindset.

What will my role involve…? Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact Supporting and providing a positive experience for all our customers by helping them with all aspects of their queries Helping customers that may be vulnerable Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer Ability to react fast when the day gets busy and handle a wide variety of different customers – excellent timed02fcfcb-6df4-40ee-95cf-3eb059ce3173