Customer Service Representative

6 Days Old

Job Description

Customer Service Representative

Customer Enquiries | Public Sector | Glasgow


Salary: £25,000–£28,000

Location: Glasgow

Contract Type: Temporary role

Working Pattern: Hybrid, 1 day per week in the office

Start Date: Early to mid January


The role

We’re recruiting Customer Service Representative to join a busy public-facing enquiries team supporting consumers across energy efficiency and government-backed schemes.


You’ll be the first point of contact for members of the public, handling enquiries by phone and email, responding clearly, logging accurate case notes, and ensuring each query is progressed correctly. This is a fast-paced, structured environment where good communication, organisation, and judgement matter.


If you enjoy problem-solving, working with people, and being part of a supportive team with shared targets, this role will suit you well.


What you’ll be doing

  • Handling public enquiries via phone and email
  • Responding to non-complex complaints and requests
  • Logging accurate case notes and maintaining clear records
  • Liaising with internal teams to resolve queries efficiently
  • Supporting colleagues and contributing to team KPIs
  • Helping maintain a consistent, high-quality customer experience


What we’re looking for

Essential:

  • Experience in a customer-focused role
  • Clear, confident written and verbal communication
  • Ability to organise and prioritise a changing workload
  • Comfortable working to targets and service standards
  • Strong attention to detail
  • Confident using Microsoft Outlook, Word and Excel


Desirable:

  • Experience handling enquiries or complaints
  • Exposure to a regulated or public-facing environment
  • Background in customer service, hospitality, contact centres, utilities, benefits, or public services


Why apply?

  • Stable public-sector role with clear processes
  • Supportive team environment with training provided
  • Opportunity to build experience in a regulated setting
  • Meaningful work supporting members of the public
  • Clear expectations and structure from day one


How to apply

Apply with your CV today!

Apply
Location:
Glasgow
Job Type:
FullTime
Category:
Business

We found some similar jobs based on your search