GBR Customer Experience Advisor | Retail & Business Banking | S1 | Beaumont LeysJoin to apply for the GBR Customer Experience Advisor | Retail & Business Banking | S1 | Beaumont Leys role at Santander UK.Salary: Starting salary of £26,180 per annum (base £24,000 plus £500 flexible benefit and up to £1,680 discretionary performance related).For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver, helping with simple cash transactions, technology in the banking hall, transacting over the phone, or protecting customers against fraud and scams. You’ll face varied challenges and have the support of a close-knit team.Role detailsLocation: Beaumont Leys branch, United KingdomHours: 35 hours per week, Monday to Saturday, 8:00am – 6:00pmType: Full-time, permanent, branch-basedWhat you’ll do (Responsibilities)Act as the first point of contact for customers in-branch or by phoneAssist with day-to-day transactions, queries and servicingAnswer customer calls into our contact centreBuild relationships and find solutions for customersDevelop knowledge of Santander services and products to help customersIdentify new ways to improve the customer experienceWhat you’ll bring (Qualifications)Proven ability to deliver outstanding customer service from face-to-face or telephony backgroundsAbility to communicate effectively with customers to understand their needsDesirableDesire to go above-and-beyond for customersEffective teamwork with a flexible, can-do approachOpenness to a broad range of activities outside standard expectationsAbility to grow, adapt and change with business needs and prioritiesRight to work in the UKWhat else you need to knowThis is a full-time permanent branch-based role, 35 hours across Monday to Saturday, 8:00am – 6:00pmThe role is based in Beaumont Leys branchInclusion and rewards Santander is committed to a diverse and inclusive workplace that reflects our values: Simple, Personal and Fair. Benefits include: 24,000 base salary plus £500 annual cash allowance, 25 days’ holiday (26 days after 5 years) with optional purchase of up to 5 days, discretionary annual bonus, voluntary healthcare benefits, wellbeing resources, pension contributions (8% employer, up to 12.5% total with employee contributions), life assurance and more, including staff product offers and discounts.Right to workAll applicants must have the right to work in the UK. If a visa is required, Santander will not proceed with an offer if a working visa/permit is not obtained.What to do nextIf this sounds like a role you’re interested in, please apply. If you need any recruitment process adjustments, contact resourcing@santander.co.uk.Additional informationApplications may be considered without relocation; visa sponsorship details will be provided if applicable. #J-18808-Ljbffr