GBR Customer Experience Advisor | Retail & Business Banking | S1 | Cardiff Cluster

New Yesterday

OverviewGBR Customer Experience Advisor | Retail & Business Banking | S1 | Cardiff Cluster role at Santander UK. We are recruiting Customer Service colleagues, working a minimum of 260 hours per annum with a starting salary of £26,180 pro-rata. This is made up of a base salary of £24,000 pro-rata along with an additional £500 flexible benefit and up to a £1,680 discretionary performance related.For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you’ll never know what the next challenge will be. What you’ll doActing as the first point of contact for customers in branch or over the phoneAssisting with day-to-day transactions, queries and servicingAnswering customer calls into our contact centreBuilding relationships and finding solutionsDeveloping your knowledge of services and products to help our customersIdentifying new ways to improve the customer experience What you’ll bringProven ability to deliver outstanding customer service either from a face to face or a telephony backgroundThe ability to communicate effectively with customers to truly understand their needsYou will require the right to work in the UK Desirable qualitiesA real desire to go above-and-beyond for customersEffective teamwork with a flexible, can-do approachOpenness to a broad range of activities even if outside standard expectationsAbility to grow, adapt and change accommodating business needs and priorities What else you need to knowThis is an on-call role working a minimum of 260 hours per annumThis is a rolling contract, working Monday to Saturday across the hours of 8:00am – 6:00pmThe role is based in Cardiff Queen Street Branch Inclusion and benefitsWe’re committed to creating a thriving workplace where all colleagues feel they belong and are supported to succeedSalary and benefits are prorated for part-time roles to reflect working hoursStarting salary of £24,000 pro-rata plus a £500 annual cash allowance to spend on benefits25 days’ holiday plus bank holidays, increasing after 5 years’ serviceEligible for a discretionary performance-related annual bonusHealthcare benefits at discounted ratesFree access to digital health services, wellbeing apps and online classes8% pension contributions from Santander (with higher employer contribution if you contribute)Life and income protection insurance and other discounted cover optionsCharitable giving and community partnershipsShare plans and access to a staff discount platformAccess to Santander UK employee product offers Right to work in the UKEvery individual must have the right to work in the UK to commence employment with Santander. If you require a working visa/permit this will not influence our decision, but Santander will withdraw any conditional offer if you do not have the right to work or if visa/permit applications are unsuccessful. What to do nextIf this sounds like a role you’re interested in, please apply. If we can support your recruitment process in any way, please contact resourcing@santander.co.uk.
#J-18808-Ljbffr
Location:
Wales, United Kingdom
Job Type:
PartTime

We found some similar jobs based on your search