OverviewGBR Customer Experience Advisor | Retail & Business Banking | S1 | Cheltenham. Join our community. We are currently recruiting Customer Service colleagues, with a starting salary of £26,180 per annum, made up of a base salary of £24,000 plus a £500 flexible benefit and up to a £1,680 discretionary performance related bonus.For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you’ll never know what the next challenge will be. You’ll have plenty of support and will be part of a close-knit team in a busy branch environment.ResponsibilitiesActing as the first point of contact for customers in branch or over the phoneAssisting with day-to-day transactions, queries and servicingAnswering customer calls into our contact centreBuilding relationships and finding solutionsDeveloping your knowledge of services and products to help our customersIdentifying new ways to improve the customer experienceWhat you’ll bring (Qualifications)Proven ability to deliver outstanding customer service either from a face-to-face or a telephony backgroundThe ability to communicate effectively with customers to truly understand their needsNice-to-have / Additional informationA real desire to go above-and-beyond for customersEffective team working skills with a flexible, can-do approach to workOpenness to a broad range of activities even if outside of standard expectationsAbility to grow, adapt and change accommodating business needs and prioritiesYou will require the right to work in the UKWhat else you need to knowThis is a full-time permanent branch-based role, working 35 hours across Monday to Saturday between 8:00am – 6:00pmThe role is based in our Cheltenham branch.InclusionAt Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We celebrate diversity and attract, retain and develop the most talented people through living our values of Simple, Personal, and Fair.BenefitsStarting salary of £24,000 plus a £500 annual cash allowance to spend on our range of benefits25 days’ holiday plus bank holidays, increasing to 26 days after 5 years, with the option to purchase up to 5 contractual days per yearEligible for a discretionary performance-related annual bonusVoluntary healthcare benefits at discounted rates (medical, dental insurance, health assessments)Free access to a range of digital health services, including GPFree access to wellbeing apps and up to three weekly online classesPension contribution of 8% of salary, with employer match up to 12.5% and cash withdrawal optionsDeath-in-service benefit, income protection insurance, and options for discounted life assurance and critical illness coverSupport for charitable giving and community partnershipsShare plans and 24/7 access to an online employee discount platformStaff versions of Santander products (e.g., Edge accounts and cards) with no fees and access to various dealsNote: Learn more about our benefits and family-friendly policies without external links.Right to work in the UKEvery individual must have the right to work in the UK to commence employment with Santander. If you require a working visa/permit, this will not influence our decision on progression, but if you do not have the right to work, Santander will not proceed with your application.What to do nextIf this sounds like a role you’re interested in, please apply. If you need any assistance in the recruitment process, contact resourcing@santander.co.uk for alternative formats or support.Additional InformationWe welcome applications on the understanding that relocation packages may not be available. Santander will pay employer mandatory government fees for visa sponsorship; you may be liable for your own immigration and relocation costs. #J-18808-Ljbffr