OverviewGBR Customer Experience Advisor | Retail & Business Banking | S1 | CheltenhamThis is a full-time, branch-based role based in Cheltenham. You will be part of a close-knit team and will work a flexible, multi-skilled schedule across 35 hours per week, including Saturdays between 8:00am and 6:00pm.ResponsibilitiesActing as the first point of contact for customers in branch or over the phoneAssisting with day-to-day transactions, queries and servicingAnswering customer calls into our contact centreBuilding relationships and finding solutionsDeveloping knowledge of services and products to help customersIdentifying new ways to improve the customer experienceWhat you’ll bringProven ability to deliver outstanding customer service either from a face-to-face or telephony backgroundThe ability to communicate effectively with customers to truly understand their needsNice to haveA real desire to go above and beyond for customersEffective teamwork with a flexible, can-do approachOpenness to a broad range of activities outside standard expectationsAbility to grow, adapt and change with business needsRight to work in the UKWhat’s in it for youStarting salary of £24,000 plus £500 flexible benefit and up to £1,680 discretionary performance-related25 days’ holiday plus bank holidays (26 days after 5 years), with option to purchase up to 5 extra daysDiscretionary performance-related annual bonusVoluntary healthcare benefits (medical, dental) and wellbeing services8% gross pension contributions, with potential higher employer contributions if you contributeDeath-in-service benefit, income protection, and discounted life assuranceStaff discounts and access to various product and service dealsShare plans and digital health servicesRight to workAll applicants must have the right to work in the UK. If you require a visa or permit, this will not by itself prevent progression, but incomplete rights to work may affect the offer process.What to do nextIf this sounds like a role you’re interested in, please apply. For accessibility or recruitment process support, please contact resourcing@santander.co.uk.Additional informationWe welcome applications and note that there may be no relocation package. Santander will cover employer mandatory visa-related fees where applicable. #J-18808-Ljbffr