Overview

GBR Customer Experience Advisor | Retail & Business Banking | S1 | Christchurch

Join our community. We are currently recruiting for a full-time Customer Service colleague on a 12-month fixed term contract, with a base salary of £24,000 along with an additional £500 flexible benefit.

For our customers, you'll be more than just the friendly face and voice of Santander. You'll be a listener and problem solver. Whether you're helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you'll never know what the next challenge will be. Life in a branch can be busy, varied and challenging, so we're a close-knit team. You'll be totally flexible in your approach and comfortable undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You’ll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. You're the eyes and ears of our business after all.

The difference you’ll make will include acting as the first point of contact for customers in branch or over the phone, assisting with day-to-day transactions, queries and servicing, answering customer calls into our contact centre, building relationships and finding solutions, developing your knowledge of services and products to help our customers, and identifying new ways to improve the customer experience.

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day-to-day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing knowledge of services and products to help customers
• Identifying new ways to improve the customer experience

What you'll bring (Qualifications)

• Proven ability to deliver outstanding customer service either from a face-to-face or a telephony background
• The ability to communicate effectively with customers to truly understand their needs
• You will require the right to work in the UK

Desirable

• A real desire to go above-and-beyond for customers
• Effective team working skills with a flexible, can-do approach
• Openness to a broad range of activities even if outside standard expectations
• Ability to grow, adapt and change to accommodate business needs and priorities

What else you need to know

• The role is based in our Poole branch
• This role is a 12 month fixed term contract
• This is a full-time role, 35 hours per week, Monday to Saturday between 8:00am–6:00pm

Inclusion

At Santander we're creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We celebrate diversity and develop talent through living our values of Simple, Personal, and Fair.

How we'll reward you

As well as a salary, we offer a wide range of benefits that you can tailor to your needs. For contract roles, salary, bonus (where eligible) and certain benefits will be prorated to reflect contract duration.

• Starting salary of £24,000 plus a £500 annual cash allowance to spend on our benefits
• 25 days' holiday plus bank holidays, increasing to 26 days after 5 years' service, with the option to purchase up to 5 additional days
• Voluntary healthcare benefits at discounted rates (medical, dental, health assessments)
• Free access to digital health services, including GP
• Free access to wellbeing apps and up to three weekly online classes
• 8% pension contribution by default, with option to contribute and potentially higher employer contribution
• Death-in-service and income protection insurance, with optional discounted life and critical illness cover
• Support for charitable giving and community partnerships
• Share in Santander's success via savings or investment plans
• 24/7 access to an online employee discount platform
• Staff versions of Santander products with no fees and other discounts

Learn more about benefits and family-friendly policies.

Right to work in the UK

Applicants must have the right to work in the UK. If a visa or permit is required, this will not influence progress, but unsuccessful visa applications may affect the offer process.

What to do next

If this sounds like a role you're interested in, please apply. If you need any recruitment process adjustments, contact resourcing@santander.co.uk.

Additional Information

We welcome applications with the understanding there may be no relocation package. Santander will cover required government visa fees; you may be liable for personal immigration and relocation costs.

Boost your career

Find thousands of job opportunities by signing up to eFinancialCareers today.