GBR_Customer Experience Adviser | Retail & Business Banking | S1 | Alton Branch

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OverviewGBR_Customer Experience Adviser | Retail & Business Banking | S1 | Alton & PetersfieldWe are currently recruiting Customer Service colleagues, with a starting salary of £26,180 per annum, made up of a base salary of £24,000 with a £500 flexible benefit and up to a £1,680 discretionary performance-related amount. You’ll be the friendly face and voice of Santander, a listener and problem solver for our customers, helping with transactions, technology in-branch, or assisting over the phone while protecting against fraud and scams.Location: United Kingdom (Alton branch & Petersfield branch) Responsibilities
Acting as the first point of contact for customers in branch or over the phone Assisting with day-to-day transactions, queries and servicing Answering customer calls into our contact centre Building relationships and finding solutions Developing knowledge of services and products to help customers Identifying new ways to improve the customer experience
What you’ll bring (Qualifications)
Proven ability to deliver outstanding customer service, from a face-to-face or telephony background Ability to communicate effectively with customers to understand their needs
Nice to have
A real desire to go above and beyond for customers Effective teamwork with a flexible, can-do approach Openness to a broad range of activities beyond standard expectations Ability to grow, adapt and change with business needs and priorities Right to work in the UK
What else you need to know
Full-time permanent branch-based role, 35 hours per week, Monday to Saturday, 8:00am – 6:00pm Based in Alton and Petersfield branches
Benefits
Starting salary of £24,000 plus £500 annual benefit to spend on our benefits 25 days’ holiday plus bank holidays, increasing after 5 years; option to purchase extra days Eligible for discretionary annual bonus Voluntary healthcare benefits at discounted rates (medical, dental, health assessments) Free access to digital health services and wellbeing resources 8% pension contribution by default, with higher employer contributions if you contribute Death-in-service benefit, income protection, and discounted life assurance Support for charitable giving and community partnerships Share in Santander’s success through share plans; 24/7 access to online employee discounts Staff versions of products (e.g., Edge Current Accounts and Credit Cards) with no fees
Right to work in the UK
Right to work in the UK is required to commence employment. Visa/work permit considerations do not influence progression; lack of right to work may result in withdrawal of conditional offers.
What to do next If this sounds like a role you’re interested in, please apply. For accessibility needs or recruitment assistance, contact resourcing@santander.co.uk. Additional Information We welcome applications understanding there may be no relocation package. Santander may sponsor visas where required; you may be liable for personal immigration and relocation costs. #J-18808-Ljbffr
Apply
Location:
Alton, England, United Kingdom
Job Type:
FullTime

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