Global Retail Training Designer | London | FTC

For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations.

Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others.

We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.

Role purpose

The Global Retail Training Designer will be responsible for the design, development, and deployment of blended learning and development solutions across product and capability projects for the Aesop retail population, with a view to close knowledge, skill, and behavioural gaps in accordance with the commercial agenda while keeping the customer and brand values at heart. Success of this role is defined by increasing retail sell-through across a range of retail KPIs and positive ROI.

Reporting directly to the Global Retail Training Design Manager, this role is primarily a design role with occasional co-ordination projects as required.

Role responsibilities include, but are not limited to -

• Design and develop blended learning and development solutions that deliver commercial results through the education and engagement of our global retail population aligned to marketing and business objectives.
• Work closely with key stakeholders such as global marketing, visual merchandising, and retail training & performance teams to ensure well informed, impactful, and engaging learning solutions that are reflective of the commercial priority to the business.
• Confidently communicate training initiatives, in detail, to various leadership and training teams to launch designed learning content.
• Co-Ordinate Global Retail Training & Capability communications with an engaging yet informative approach to inspire our Training & Performance teams in markets to initiate local activity.
• Work closely with the Retail Training & Capability Co-Ordinator to ensure maintenance of existing learning solutions, and programs. Offering guidance and solutions, focused on the end user experience, where required.
• Liaise with Retail Training & Capability Coordinator to ensure Global Share Point is up to date. Proactively implement necessary design changes based on end user insights.
• Analyse data relating to learning and development solutions to evidence the impact of the solution through productivity and performance. Co-ordinate quantitative and qualitative results with an aim to share with key stakeholders
• Successfully manage own diary, in line with multiple project priorities, managing key stakeholder expectations while keeping a calm and considered approach.
• Approach training design with DE&I at the forefront ensuring we are consistently building inclusive learning solutions.
• Pro-actively research and suggest new and engaging learning & development trends with a view to elevate future training design.

• Microsoft Office: PowerPoint, Word, Excel, Share Point, Teams, MS Forms, Outlook
• Significant experience using Articulate 360
• Comfortable utilising LMS Functionality (Workday or similar)
• Adobe Creative Cloud applications
• Experience within a training & development role (essential)
• Evidence of working with or designing learning solutions (essential)
• Commercially minded with a strong knowledge of premium beauty and beauty customer experience (essential)
• Previous experience working with beauty (skin care and/or fragrance) retail environment at business level (essential)
• Strong project management skills - organisation, diary planning, managing stakeholder expectations
• Exceptional writing and proof-reading skills
• Emotionally intelligent, personable, and inclusive
• Creativity, enthusiasm, passion, curiosity, organised
• A team player, someone who enjoys working within a team while also works well autonomously
• PPTLS (level 3 teaching qualification) or CIPD level 3 or relevant experience (desirable)
• Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives
• Commitment to fostering an inclusive and psychologically safe work environment.