Head of Retail (Home Based)
Location: London
We seek Joy, Quality and Prosperity; We believe you should enjoy the work you do and the community of people you do it with, produce quality work you can be proud of, do profitable work that enables prosperity and stability, for both company and individual, such that we earn the right to seek the work we enjoy doing.
You will introduce new Retail and Hospitality clients to Red Badger. You will establish, maintain and grow a profitable portfolio of client accounts in this way.
Identify opportunities where Red Badger’s services can help them
# Construct, and agree, mutually beneficial commercial deals
# Strengthen that bond of trust by delivering outcomes, retaining them as a client and finding further opportunities to help them
# You will be empowered to evolve our propositions and services to match market demand and trends in the Retail Sector, partnering with our Discipline Leads and Marketing to do so.
# Define a strategy to develop Red Badger’s market presence and propositions within the Retail Sector and secure new accounts
Generate and nurture your own sales pipeline
Work in partnership with Marketing and our Discipline Leads to take propositions out to your network
Client portfolio management
Work in partnership with our Discipline Leads and senior practitioners to ensure quality of delivery enables delivery of client outcomes
Lead engagement planning for each account in your portfolio to ensure the senior delivery team are alive to risks and opportunities within each account
Drive account retention, by ensuring client satisfaction and delivery of outcomes
Identify new opportunities within each client account, driving revenue growth
Commercial
Plan and forecast revenue in order to achieve portfolio goals and drive business development/client account management objectives
Navigate procurement processes and contractual negotiations, working in partnership with our Commercial Director and legal counsel
Provide strategic advice and/or account management, in a part-billable role, to clients within your portfolio
Be Red Badger’s face of the Retail Sector internally and externally
Maintain and grow your profile within the Retail Sector by seeking out public writing and speaking opportunities
Use your profile within the Retail Sector to grow awareness and credibility of Red Badger in the marketplace
Identify dynamics/trends within the Retail Sector, evolving our propositions and services accordingly
Contribute to the wider Retail Sector community, by sharing Red Badger’s unique experience and insight
Champion the Retail Sector internally at Red Badger, helping to educate and inspire the wider team
You are entrepreneurial and are driven to seek out commercial opportunities
You seek to inspire your teams to achieve success, by building shared goals
You have built a reputation within the Retail Sector and are seen as a thought leader
You are outward facing, interested in the challenges and trends of the Retail Sector and the business problems that require solving as a result
You understand how to drive business performance metrics
Digital Product (CX Design, Technology and/or Agile delivery)
You can identify opportunities to improve business via the delivery of digital products and services
We make sure our team is well looked after with generous salaries and a great benefits package which includes:
~ Annual £2K training budget
~£1K Working from home budget
~ Generous Pension
~ Group Life Insurance
~ Critical Illness Cover
~ Private Medical Insurance
~ Your choice of Apple hardware and mobile phone
~ Matched (pre-tax) charity PAYE donations
~ Cycle to work
~ Enhanced parental leave
Diversity & Inclusion
~ We hire, employ, train, promote and compensate regardless of gender, gender identity, race, disability, sexual orientation, age, creed and colour. Apply
