Blue Light Card. Individually great, together unstoppable

The Role and the Team

We have an exciting opportunity for an experienced Head of Retail Media to join our Partnerships team, where youll evolve and transform our retail media offering to deliver a bold new vision. Youll integrate media seamlessly into our commercial and member offering, and position it as a core driver of growth.

Our Partnerships team is the engine behind our commercial growth, working to deliver unbeatable savings and unforgettable experiences to our members. We create standout offers, unique events, and powerful collaborations that matter to our community, and were always looking ahead scaling our impact, strengthening our proposition, and pushing the boundaries of whats possible for our members.

What Youll Do

• Own and evolve the retail media strategy across app, web and CRM touchpoints, creating the vision and roadmap for our media products and placements, ensuring strong performance and long-term scalability
• Develop and deliver revenue plans, product pricing, and performance models, collaborating with the wider partnership team to integrate media products into commercial proposals
• Influence and educate internal stakeholders on the role and value of retail media within an omnichannel commercial strategy
• Collaborate with partners on media planning strategies to enhance investment and recurring income
• Partner with Product, Engineering, Marketing, CRM and Data teams to build media products and campaign assets that are measurable, user-friendly, and brand-safe
• Build and manage a high-performing cross functional retail media working group and implement processes and systems to support scalable growth
• Establish robust measurement frameworks that leverage data to prove the effectiveness of retail media, and provide actionable insights for internal teams and brand partners, including incrementality, attribution, ROAS, and customer lifetime value

What Youll Bring

• Significant experience in a senior Retail Media role, with a proven track record of building and scaling media propositions within a marketplace, publisher, tech platform, or retailer
• Deep understanding of digital media formats from sponsored placements and CRM, to programmatic and native ad products
• Commercially-minded with experience developing media products that drive both brand impact and measurable performance
• Strong leadership, influencing and communication skills able to engage at all levels internally and externally
• A data-focused approach, with the ability to translate insights into actionable media plans
• Experience working in a fast-paced, cross-functional environment where agility and collaboration are key
• Knowledge of retail media tools that can help drive efficiencies and process improvement as the function scales

Our Culture

Our mission is simple make heroes happy. Our members are the real-life heroes who keep us all safe, cared for, and thriving. Its what gets us up in the morning and pushes us to go further, think bigger, and create something that truly matters. By focusing on their happiness, we create amazing experiences, deliver unrivalled discounts, innovative products, and world-class service.

We dont just follow the usual path - we look for smarter, bolder ways to deliver real impact. We take ownership, move fast, and work shoulder to shoulder to build something special.

Were committed to building a diverse and inclusive team where everyone feels they belong. Different perspectives and experiences help us grow, innovate, and better reflect the communities we serve.

We promote hybrid working, and value in-person collaboration so encourage time in our offices, where you can make the most of our fully stocked snack drawers either the HQ in Leicestershire, or London, Holborn office. The frequency and office location will vary depending on the role and team, we aim to be flexible, but we arent able to offer fully remote working.

What We Offer

• Hybrid working and flexible hours
• 35 hour working week
• Free parking and EV charging onsite at HQ
• 25 days annual leave plus an additional day off for your birthday, and a buy and sell holiday scheme of up to 5 days
• A company bonus scheme
• Your own Blue Light Card and exclusive access to thousands of discounts
• Generous funded BUPA medical insurance covering pre-existing conditions
• Group auto-enrolment pension plan
• Enhanced parental leave and absence leave
• Healthcare cashback plan
• Employee assistance programme (including mental health support) and mental health first aiders
• Great social events e.g., festive party, summer party, team socials, sports matches
• Regular company-wide recognition events e.g. Monthly Lights Up and The Shine awards
• Relaxed dress code and modern office space (games area, chill-out areas, book club, free drinks/snacks)
• Onsite gym at HQ (including access to free HIIT & stretch classes)
• Strong learning and development culture

#LI-Hybrid