This is an excellent opportunity with a market-leading specialist business. They are well-established with an exciting growth plan for the future.

They have an excellent reputation for customer service and a culture of loyalty, autonomy and no bureaucracy!

As Head of Retail Operations, you will have full responsibility for the trading performance of some of their branches throughout London supporting the local branch managers and their teams. We're looking for someone entrepreneurial and innovative, whilst also being able to work within an informal and down-to-earth environment. You will have strong commercial acumen, excellent leadership, influencing and motivation skills, combining a strategic approach with the ability to get hands-on and tactical when required.

Prospective candidates should have experience in a similar multi-site management role in some form of trade distribution. This could be builders merchanting, electrical wholesale, plumbers merchanting or something similar, even including DIY Retail. Exact product & customer knowledge is not required. You should live somewhere within London, or just outside. You should understand the different levers that can be applied to increase turnover and profitability whilst ensuring excellent customer service, good branch standards and stock control.

This is an autonomous role supported by a well-defined structure and an experienced CEO. This growing business is adapting to the challenges and opportunities the sector faces, opening new branches and investing in new product categories and routes to market. It’s an exciting time to join!

Job Details

• Seniority level: Director
• Employment type: Full-time
• Job function: Distribution, Business Development, and Management
• Industries: Retail and Wholesale Building Materials