Booker, Wellingborough, England, United Kingdom

IT Analyst - Retail Systems – role overview

At Booker, our IS team plays a vital role in making sure our systems are effective, secure, and efficient, helping us deliver great experiences for our customers, strengthen our communities, and care for our planet. As an IS Analyst for Retail, you will be part of a supportive team that works together to make technology work for everyone. Your contributions will help ensure our systems run smoothly and securely, enabling colleagues and customers to thrive.

About the role

At Booker, our IS team plays a vital role in making sure our systems are effective, secure, and efficient, helping us deliver great experiences for our customers, strengthen our communities, and care for our planet. As an IS Analyst for Retail, you will be part of a supportive team that works together to make technology work for everyone. Your contributions will help ensure our systems run smoothly and securely, enabling colleagues and customers to thrive.

You will be responsible for

• Support colleagues and retail partners with EPOS systems and their connection to the Booker Retail Gateway
• Provide assistance for the Scoot rapid delivery platform, helping to keep services reliable and accessible
• Contribute to projects that bring our IS Retail Strategy to life
• Play an important role in keeping the Retail Gateway and Scoot platform safe and secure

You will need

• Experience in technical project management or coordinating projects with a technology focus
• Background in IT service desk or technical support, with a customer-first approach
• Ability to deliver results consistently and work towards shared goals
• Experience in customer service and building positive relationships
• Knowledge of EPOS systems (helpful but not essential)
• Awareness of wholesale industry business processes (helpful but not essential)
• Awareness of convenience retail business processes (helpful but not essential)

What’s in it for you?

At Booker, we offer a great place to work and a competitive benefits package. Highlights include:

• A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year
• After 3 months service, Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4-day period after every four-weekly pay day
• 10% off pay monthly and SIM-only deals with Tesco Mobile
• Up to 30% off car, pet and home insurance at Tesco Bank
• Free eye test and discount on glasses, prescription sunglasses and contact lenses
• 50% off health checks at Tesco Pharmacy
• Discounted RAC breakdown cover rates
• Discounted deals via an exclusive savings website, including a cycle to work scheme
• Save As You Earn share scheme eligibility after 3 months
• Retirement savings plan (pension) with employer match
• Life Assurance – death in service cover of up to three times annual pay
• Health and Wellbeing support, including 24/7 Employee Assistance Programme and Virtual GP
• Holiday package

About Us

Booker is the UK\'s leading food & drink wholesaler. We serve independent retailers, caterers and small businesses, with locations across the country. We operate over 190 cash and carry branches, eight distribution centres, five Best Food Logistics sites, and six support centre locations across the UK.

Diversity, equity and inclusion (DE&I) at Booker means everyone can feel represented and be themselves at work. We support flexible working and understand life looks different for each of us. Talk to us during your application about how we may be able to support you.

We’re proud that Booker is a Disability Confident Committed employer and are committed to providing a fully inclusive and accessible recruitment process. For accessibility information, please contact recruitment@bookergroup.com.

Please note: candidates over 18 only for certain shifts or roles involving warehouse, alcohol, or driving duties.

For more information about us, please visit www.bookergroupjobs.co.uk

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology
• Industries
• Wholesale

We are sharing this role to help you understand the opportunities at Booker. If you’re interested, apply through our official channels.