Operations Representative-UK Retail

New Yesterday

Coyote Logistics has been acquired by RXO. RXO (NYSE: RXO) is a leading provider of asset-light transportation solutions. RXO offers tech-enabled truck brokerage services together with complementary solutions including managed transportation, freight forwarding and last mile delivery. The company combines massive capacity and cutting-edge technology to move freight efficiently through supply chains across North America. The company is headquartered in Charlotte, N.C. Visit for more information and connect with RXO on , , , , and .

Job Title: Operations Representative

Department: Operations

Position Type: Full-Time Regular

Pay Basis: Salaried – Once Monthly

Travel: 0-5 days per year

Hours of Work: 40 hrs / week

Reports to: Manager, Operations

People Manager: No

How You’ll have an Impact:

You will coordinate the day-to-day operations for assigned customer(s). Your goal will be to maintain and develop relationships, manage load-level profitability, and maintain requisite service levels in line with RXO's standards. You will manage the lifecycle of a load from order receipt, through to allocation of capacity, shipment tracking and in-transit issue resolution, communicating with customers and carrier contacts as necessary

Essential Functions:

  • Accept, build, schedule and track all customer shipments through completion, include all pertinent information and documentation.
  • Prioritize and communicate internally and externally in an effective and professional manner using the appropriate method of communication.
  • Develop strong relationships with all customer and carrier contacts and facilities.
  • Identify, resolve, and/or escalate any issues related to daily volume and coverage.
  • Manage daily load board, take responsibility for ensuring loads are covered and serviced properly.
  • Ensure Incidents are kept up to date and accurate and used as primary tool to track relevant issues.
  • Manage and resolve accessorial claims between Carrier, Customer and RXO in line with relevant T&C’s and industry standards while ensuring a fair outcome for all parties.

    • Essential Competencies:

     Skills

  • Communication – You will be speaking with customers and carriers over the phone, email & face to face.
  • Problem Solving – Ops Reps must be able to critically solve issues as they arise both internally and externally.
  • Organization – Prioritization & time management are key

    • Language Requirements

  • Ability to speak English fluently
  • Additional language proficiency/fluency is a plus

    • Progression:

    Snr Operations Representative/Operations Lead

    Based on performance and interview process

    Preferred Education & Experience:

    Customer service, account management, carrier sales, operations and/or logistics experience

    Other Duties:

    Please note RXO positions are constantly evolving & job responsibilities will enhance as you grow in your career. This document should be used as a baseline of expectations and may not include all daily responsibilities.

    Do Well, Be Well

  • Free access to LinkedIn Learning to grow in your profession and gain new skills
  • Comprehensive benefits package (Smart Hive retail discount platform, group life insurance)
  • Free confidential Employee Assistance Programme (EAP) with qualified counsellors
  • Enhanced maternity leave
  • Enhanced paternity leave
  • Free fruit in the office
  • Diverse and Inclusive environment
  • 14 employee-led Employee Resource Groups
    • Apply
    Location:
    Dover
    Job Type:
    FullTime