Retail and Customer Service Manager Cardiff Join a leading utilities company that champions innovation and service excellence.At Icosa Water, part of Last Mile Asset Management, we take pride in delivering high-quality solutions across the multi-utility sector.Our Cardiff team is growing, and were excited to welcome a talented Retail and Customer Service Manager to join us. As Retail and Customer Service Manager, you will report to the Head of Retail and Customer Services and lead the day-to-day customer service and billing operations across our water, wastewater, and heat businesses.Youll play a key role in delivering outstanding customer experiences, managing a growing team, and supporting the continued expansion of our customer base and revenue.This role calls for a proactive leader with strong organisational and analytical skills, and a passion for delivering service excellence. Whats in it for you as a Retail and Customer Service Manager? Here at Last Mile, we pride ourselves in providing a great range of benefits including a fantastic amount of annual leave. 25 days holiday, increasing after 2 years by 1 day each year up to 30 days, plus 9 public holidays Holiday buy scheme Discretionary bonus EV and ULEV salary sacrifice scheme (subject to minimum length of service) Cycle to work salary sacrifice scheme <...