Overview

Closing date: Tuesday 30 September 2025

EXTERNAL TO COUNCIL - You will NOT be employed by Newcastle City Council

TWAM Enterprises Ltd facilitates commercial activities on behalf of North East Museums. North East Museums manages twelve museums and galleries across North East England and the Archives for Tyne and Wear.

We are seeking enthusiastic, customer focussed Retail & Hospitality Assistants to join our team and assist mainly in the operation of our cafés, and in the preparation and running of events at a variety of our venues.

We may also require you to help in the preparation of venues prior to events, undertake visitor assistance and queue management as needed, and supporting the de-installation and clearing-up of the venue upon completion.

Responsibilities

• Operate the electronic point of sale to transact cash and credit card sales and reconcile café and shop takings.
• Help prepare and serve food, make hot drinks and carry out cleaning duties as required.
• Assist in the preparation of venues prior to events, provide visitor assistance and queue management as needed.
• Support the de-installation and clearing-up of the venue upon completion.

Locations & Hours

The casual roles will be based at the Laing Art Gallery, Great North Museum: Hancock and Discovery Museum in Newcastle upon Tyne and also Woodhorn Museum in Ashington. Working hours will vary and could involve opportunities to work weekdays and weekends, especially during school holidays and some evenings.

Qualifications & Skills

• Excellent communication skills.
• Previous experience working in a similar role providing an excellent level of customer service.
• Team player willing to go the extra mile to support the creation of memorable days for visitors.

How to Apply

If you are interested in applying to join our retail and hospitality team and have the above qualifications, we would be delighted to hear from you. More information about the role is available in ‘Supporting Documents.’

To apply please email a CV to enterprises.hr@northeastmuseums.org.uk. Please specify which locations you are able to work at in the accompanying email as this will be used to determine interview location if you are shortlisted.