JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years. These assets and services are crucial in supporting customers with their Laundry, Catering, Heating, Fire Safety, Infection Control, and Air Conditioning.

The company offers a unique, all-inclusive package called Total Care; this rental model allows customers to make a single monthly payment, to receive brand new equipment, and have maintenance costs taken care of.

When you join the JLA family, you'll also gain access to an extensive benefits package.

We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counseling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs.

You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available.

To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub.

We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge, which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies.

We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards!

Role overview

You will be responsible for contributing to the delivery of the Sales Strategy for our Retail Division. You will be responsible for driving commercial growth in laundry by expanding JLA’s footprint within existing accounts and acquiring new customers across the retail market. You will also identify cross-selling opportunities across other verticals and be a key contributor to the overall success of the JLA sales function.

The JLA Retail market comprises of launderettes, laundries, and dry cleaners. The role includes advising prospective/new/existing customers on how to set up new launderettes and laundry shops, advising what good looks like to make a success of the venture. Spot sales and crisis purchases are what will get you to target. Some technical knowledge would be needed, plus knowledge of the launderette and dry cleaning market. The model for retail is purchase and liaising with finance companies to help secure funds for the customer.

Key tasks

• Deliver against the sales strategy set for the retail team
• Ensure the division is focused on the core disciplines of winning new customers and developing and retaining existing customers
• Determine the pricing structure for the client, in line with JLA pricing strategy, obtaining senior level approval as required
• Work with other stakeholders in the business regarding delivering against target
• Work closely with colleagues in ensuring effective lead management and conversion
• Increase the growth potential in existing accounts and acquire new clients
• Cement and drive key customer relationships together with account managers in your team
• Work on strategic projects and initiatives as required, focusing on increasing the efficiency and productivity of the sales team and expansion of the business in the retail base
• Drive value and number of customers with recurring revenue plans with JLA
• Improve the cross-sell of products to JLA’s existing customer base
• Understand target markets, including industry, company, project, company contacts, and which market strategies can be used to attract clients
• Follow the latest industry developments and stay up to date on corporate competitors

Service Delivery

• Demonstrate an understanding of what service delivery excellence is for your role
• Ensure you set a culture of excellent customer service, ensuring the basics are right every time and lead a team where service is central to good performance
• Work collaboratively with teams in Operations to ensure that sales and service SLAs are delivered

Managing Risk

• Awareness of your operational and regulatory risks which may impact your role
• Responsibility for reporting to your line manager any risk that may impact the business

Managing Health & Safety

• Ensure you deliver your role within the Compliance framework set.

Criteria

Essential (attributes required for candidate to be considered)

Desirable (attributes can be trained or developed)

Knowledge and Skills (what you know and what you can do)

Demonstrate a proven track record in solutions sales. You will be a strong communicator capable of handling varied client types with ease. You will need to have an understanding of the install and service marketplace. This is a more technical selling role, and this would be advantageous when working in this market.

Experience (what you have done)

We’re looking for you to have experience in a longer sales cycle. Negotiation skills are fundamental to gaining new business. You will have experience in dealing with decision makers. You will have a successful track record in selling products using financial justification to demonstrate value to your customers. Possess an understanding of our products, our competition in the industry, and positioning.

(the way you think and act)

Action-oriented, down-to-earth, energetic, pragmatic, and willing to “roll up your sleeves.” You will be highly performance-driven and be able to focus where the primary goal is to drive revenue growth. You will be highly resilient and able to operate successfully in a fast-paced environment, with the ability to drive business results. This role is home-based, so you will have the ability to manage yourself without supervision and provide clear strategy plans to the management team. You will be a consummate sales professional and an ambassador for the JLA brand.

Qualifications

We will need you to have a full UK driving license as the role involves UK travel.