Overview

Join a life saving crew

The Northwest Air Ambulance Charity (NWAA) provides enhanced pre-hospital care needed to make a life changing difference. We provide emergency medical treatment when time is critical.

We’re thrilled to announce we are opening brand-new retail store in Southport, and we’re looking for enthusiastic, customer-focused individuals to join us as Retail Assistants!

As a Retail Assistant, you’ll be the face of our store, helping to create a welcoming and vibrant shopping experience. You’ll assist customers, manage stock, maintain visual merchandising standards, and work closely with the team to ensure smooth daily operations.

Job Description

JOB TITLE: Retail Assistant

DEPARTMENT: Retail

REPORTING TO: Shop Manager

SALARY: £23,651

WORKING HOURS: 36 hours per week

Main duties and responsibilities

• Ensure maximum stock availability by efficiently sorting delivery and collections of stock in store.
• Assist with pricing of items to ensure profit maximization.
• Proactively promote Gift Aid in order to maximise contributions from donations.
• Work alongside volunteers acting as a role model ensuring standards of quality are met.
• Prepare and complete all shop administration inclusive of cash handling and banking functions to the highest standard, accurately and on time, always adhering to charity.
• Provide excellent customer service and donor experience, which attracts new supporters every day.
• Ensure high standards of cleanliness, display and merchandising are met.
• Ensure the Health and Safety of your colleagues and customers.
• Establish quality standards, consumer safety and ensuring continuity.
• Support the Shop Manager in the day to day running of the shop in their absence, including opening and closing of shop and cash handling.

Person Specification

Experience

• Previously worked on an EPOS system
• Experience of working with volunteers
• Knowledge of Gift Aid procedures
• Knowledge of Health & Safety

Skills

• A good standard of numeracy and literacy
• IT Literate
• Cash handling experience
• Communicate effectively across a multi-site organisation.
• Strong organisational skills
• Pro-active team member

Personal Attributes / Abilities

• Ability to manage time with conflicting priorities
• Open, adaptable, honest and reliable
• Flexible approach to meet the demands of the Charity
• Enthusiastic and motivated to deliver excellent service
• Ability to be standing/walking during working hours
• Ability to lift and move heavy items including furniture in our Furniture shops