Overview

Join a life saving crew

The Northwest Air Ambulance Charity (NWAA) provides enhanced pre-hospital care needed to make a life changing difference. We provide emergency medical treatment when time is critical.

We’re thrilled to announce we are opening brand-new retail store in Southport, and we’re looking for enthusiastic, customer-focused individuals to join us as Retail Assistants!

As a Retail Assistant, you’ll be the face of our store, helping to create a welcoming and vibrant shopping experience. You’ll assist customers, manage stock, maintain visual merchandising standards, and work closely with the team to ensure smooth daily operations.

Job Description

• JOB TITLE: Retail Assistant
• DEPARTMENT: Retail
• REPORTING TO: Shop Manager
• SALARY: £18,395
• WORKING HOURS: 28 hours per week

• Main duties and responsibilities:
• • Ensure maximum stock availability by efficiently sorting delivery and collections of stock in store.
• • Assist with pricing of items to ensure profit maximization.
• • Proactively promote Gift Aid in order to maximise contributions from donations.
• • Work alongside volunteers acting as a role model ensuring standards of quality are met.
• • Prepare and complete all shop administration inclusive of cash handling and banking functions to the highest standard, accurately and on time, always adhering to charity.
• • Provide excellent customer service and donor experience, which attracts new supporters every day.
• • Ensure high standards of cleanliness, display and merchandising are met.
• • Ensure the Health and Safety of your colleagues and customers.
• • Establish quality standards, consumer safety and ensuring continuity.
• • Support the Shop Manager in the day to day running of the shop in their absence, including opening and closing of shop and cash handling.

Person Specification

• Experience
  • Previously worked on an EPOS system
  • Experience of working with volunteers
  • Knowledge of Gift Aid procedures
  • Knowledge of Health & Safety
• Skills
  • A good standard of numeracy and literacy
  • IT Literate
  • Cash handling experience
  • Communicate effectively across a multi-site organisation.
  • Strong organisational skills
  • Pro-active team member
• Personal Attributes / Abilities
  • Ability to manage time with conflicting priorities
  • Open, adaptable, honest and reliable
  • Flexible approach to meet the demands of the Charity
  • Enthusiastic and motivated to deliver excellent service
  • Ability to be standing/walking during working hours
  • Ability to lift and move heavy items including furniture in our Furniture shops