24 hours/week on a rota basis including Saturdays.Do you enjoy working with people and supporting thecommunity? Providing a warm, welcoming and professional environment, youwill be assisting the Charity Shop Managers in the day to day running of ourcommunity charity shops in Tipton. Strong organisational and customerservice skills are essential and you will be comfortable with all aspects of aretail work to maximise shop income to its fullest potential, while supportingthe charitys aims and values.Main duties of the jobTo assist in the day to day running of the charity shops in an efficient and driven manner,maximising shop income to its fullest potential while supporting the charitys aims andvalues. To provide a warm, welcoming and professional environment.About usWe are a charity that exists to transform lives through delivering impactful services across Sandwell and the surrounding areas. We work collaboratively with public, private and voluntary organisations, educational settings and other partners to design and deliver sustainable innovative solutions to improve the lives of children, families, young people and adults from early years to end of life care.What we offer:28 Days annual leave + 8 days bank holiday (pro rata for part time employees)Employee Assistance ProgrammeFree on-site parkingComprehensive training and development opportunitiesExclusive deals and discounts on products and servicesFriendly and supportive working environmentMurray Hall Community Trust is an equal opportunities employer and will provide reasonable adjustments throughout the recruitment process and invite potential applicants to contact us to identify any additional support they may require to enable them to make an application.Email your completed application form to HR@murrayhall.co.ukor post to: HR Recruitment, Murray Hall Community Trust, The Bridge, St Marks Road, Tipton, West Midlands DY4 0SL by the closing date 09/10/2025.For an informal discussion please contact Tracey Medlyn on 07412 430516Please note that we reserve the right to withdraw our job advertisements earlier than the published expiry date.Therefore, please submit your application as soon as possible.Job responsibilitiesKey ResponsibilitiesCustomer ServiceProvide exceptional customer service to all visitors and supportersProcess sales transactions accurately using the till systemHandle customer enquiries, complaints, and returns professionallyAssist customers in finding items and provide product informationBuild positive relationships with regular customers and donorsStore OperationsOpen and close the store following established proceduresMaintain store security, including handling keys and alarm systemsEnsure the shop floor is well-presented, clean, and organisedPrice donated items according to charity guidelinesSort, clean, and prepare donated goods for saleManage stock rotation and remove items past their sale periodSaturday Management DutiesTake full operational responsibility for the store on SaturdaysSupervise and coordinate any volunteers working on the dayMake decisions regarding pricing, displays, and customer issuesEnsure health and safety standards are maintainedComplete daily sales reports and banking proceduresGeneral DutiesAccept and process donations from the publicMaintain accurate records of sales and donationsAssist with window displays and store merchandisingSupport fundraising events and promotional activitiesFollow all charity policies and proceduresUndertake other duties as reasonably requestedPerson SpecificationExperience, Skills and KnowledgePrevious retail or customer service experienceExcellent communication and interpersonal skillsAbility to work independently and take initiativeStrong organisational skills and attention to detailCash handling experience and basic numeracy skillsFlexibility to work Saturdays and cover holiday periodsCommitment to the charity's values and missionPhysical ability to lift and move donated itemsExperience working in a charity or voluntary sector environmentKnowledge of clothing, books, or household itemsDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. #J-18808-Ljbffr