The Vacancy

OVERALL SUMMARY

At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.

Join our Retail division where you will play a key role as a member of the Operations Leadership team. Reporting to the Retail COO, you'll own the in-life customer journey across the Retail businesses (Motor, Premium & Savings) - driving exceptional service, good customer outcomes and seamless, efficient operations.

From a strategic perspective the role needs to drive significant enhancements to the customer proposition, with a strong focus on the digital servicing agenda. This will involve enhancements to customer self-service capabilities, as well as use of robotics and AI to drive incremental enhancements.

To succeed in this role, you'll need a blend of strategic vision, operational excellence and innovative, customer-centric thinking. You'll have substantial experience of leading large operational teams within a Retail banking environment and will be able to demonstrate the ability to lead, influence and collaborate.

Our teams are spread throughout the UK, with major hubs in Doncaster, London & Manchester. Candidates can be based in any of those th...