Join the Fortnum & Mason Heathrow - T5 Team!

Begin your journey with a touch of timeless British elegance at the Fortnum & Mason store in Terminal 5. Whether you're seeking last-minute gifts or a calming pre-flight coffee or tea, our Heathrow store offers a curated selection of Fortnum's favourites - all just steps from your gate. From luxurious chocolates to fine wines and iconic teas, discover the perfect travel companion or souvenir, wrapped in Fortnum's unmistakable style. Travel well, the Fortnum's way.

Fortnum & Mason are looking for an exceptional Retail Host to join our unique Heathrow - T5 store. Responsible for demonstrating world-class service, our new team member will possess passion for our product, and an ability to bring this to life for each and every customer. Reporting to the Floor Manager, our Retail Host will provide exceptional service to our customers, ensuring that each interaction is special, and that departmental KPI's are reached through both individual excellence and teamwork.

All potential employees will undergo a 5 year reference check covering your employment and/or education up to the present day. This is requirement for all employees working at Heathrow.

Why Work For Us:

• Competitive hourly rate + paid overtime*
• Discretionary annual bonus (up to 5% of salary)*
• Up to 40% store and restaurant discounts*
• Subsidised staff meal scheme
• 28 days holiday + a day off for your birthday and 5 extra wellbeing days off*
• Matched pension scheme and career development opportunities
• Annual staff party

*subject to terms and conditions

What You'll Do:

• Host activations to engage and intrigue customers
• Build relationships with customers on the shop floor through story telling
• Create a memorable guest experience

What We're Looking For:

• Experience in a fast paced environment in a similar role
• Proven ability to deliver excellent customer service
• A friendly warm approach with great people skills
• Flexibility to work various shifts, including weekends, early shifts and late finishes
• Outstanding communication skills

This is a great opportunity to demonstrate a genuine passion in delivering a memorable experience to all our customers, as well as developing your skillset within a luxury setting.

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment.

In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.