POP MART is a global leader in trend culture and designer collectibles, with iconic character IPs like MOLLY, SKULLPANDA, and DIMOO that captivate fans worldwide.

With rapid retail expansion across the UK, France, Germany, Spain, and more, our stores are at the heart of how customers interact with our brand. Now, we’re strengthening our IT support foundation across Europe to ensure our retail spaces operate smoothly and securely.

The Role: Be the First Line of IT for Our Retail Stores

We’re looking for a Retail IT Support Analyst – Europe to deliver frontline tech support for POP MART’s brick-and-mortar stores across the region.

You’ll play a key role in ensuring the reliability and performance of all offline retail technologies—from POS and payment systems to in-store infrastructure and new store openings. This role is ideal for someone who’s hands-on, resourceful, and passionate about retail tech.

What You’ll Do

• Provide onsite and remote IT support to retail stores across Europe, ensuring smooth daily operations.
• Troubleshoot and support Cegid POS systems, working with HQ IT in China, local teams, and external vendors.
• Lead the IT side of new store openings—ensuring networks, infrastructure, and hardware meet standards.
• Resolve issues across store infrastructure: networks, servers, Wi-Fi, payment terminals, printers, and more.
• Act as the go-to IT contact for European retail teams, escalating complex issues to HQ where needed.
• Create and maintain documentation, SOPs, and knowledge bases to drive consistency and efficiency.
• Monitor IT KPIs and SLAs, driving continuous service improvements and support excellence.

Who You Are

3-5+ years of IT support experience in a retail or consumer-facing environment.

Solid experience with Cegid POS or equivalent enterprise POS platforms.

Hands-on with store tech infrastructure—networking, peripherals, payment systems, etc.

Proven ability to provide onsite and remote support across multiple locations.

Strong communicator, both verbally and in writing.

Collaborative mindset with experience working across borders (especially with Asia-based HQs).

Willing to travel within Europe to support store needs and openings.

Nice to Have, But Not Required

• Background in international retail or supporting Asia-based headquarters.
• Familiarity with ITIL frameworks or structured, ticket-based support environments.
• Experience in networking, cybersecurity, or cloud infrastructure.
• Multi-lingual capabilities – Mandarin Chinese and/or European languages (e.g., German, French, Spanish) are a plus.

Why Join POP MART?

Join one of the most exciting global retail brands in pop culture.

Be part of building and scaling retail IT operations across multiple countries.

Work with cross-functional teams across Europe and Asia.

Enjoy monthly designer toy gifts, structured bonuses, wellness support, and regular team events.

Grow your skills in an international, innovation-driven environment.