OverviewLocation: PlymouthSalary: £31,000-£34,000 + performance bonus + staff discountContract Type: Full-time, PermanentHours: 41 hours/week (including some weekends)About UsWe're a well-established, DIY and hardware store serving our local community with tools, materials, and expert advice. From weekend warriors to seasoned tradespeople, we pride ourselves on delivering quality products and outstanding service.The RoleAs our Retail Store Manager, you'll be the driving force behind daily operations, team leadership, and customer satisfaction. You'll oversee everything from stock control and merchandising to staff development and sales performance.Key ResponsibilitiesLead and motivate a small team to deliver exceptional customer serviceManage inventory, supplier relationships, and stock replenishmentEnsure the store is clean, safe, and well-presented at all timesDrive sales and meet performance targets through local marketing and promotionsHandle customer queries, complaints, and bespoke orders with professionalismImplement health & safety and compliance proceduresReport on KPIs and contribute to strategic planningWhat We\'re Looking ForProven experience in retail management, ideally in DIY, hardware, or trade environmentsStrong leadership and people management skillsCommercial awareness and a hands-on approach to problem-solvingExcellent communication and customer service skillsFamiliarity with EPOS systems and basic financial reportingA passion for DIY, home improvement, or trade tools is a big plus!Perks & BenefitsCompetitive salary with bonus schemeStaff discount on all productsTraining and development opportunitiesSupportive, community-focused work environment #J-18808-Ljbffr