OverviewWe are looking for a proactive, results-driven Retail Operations & Vendor Specialist to oversee GNFR and vendor management in retail, focused on enhancing processes and driving efficiency across our store operations. This key role will lead the management and simplification of our GNFR, third-party vendors, ensuring streamlined operations, reduced costs, and stronger support for our in-store teams. It will also play a key part in the wider dept on continuous improvement, this role requires a strategic thinker and hands-on executor who thrives on driving measurable improvements, removing complexity, and embedding scalable processes that support operational excellence and commercial outcomes. The ideal candidate will have strong experience in retail operations, with a passion for simplifying complexity, reducing costs, and enhancing in-store support services. This role will also cover their line manager when on leave.Key ResponsibilitiesThird-Party Vendor & Service Provider ManagementEstablish and proactive in managing relationships with key suppliers including fleet, music, footfall, printers, and consumables.Identify systematic improvements to end to end processes and SOPs to embed consistency, while proposing and suggesting improvements for the futureGNFRSimplify and own the worldwide processes management and PO’s of GNFR categories to improve efficiency: hangers, bags, cleaning supplies, packaging, etc.Contract management of the group account with Quarterly and Annual formal reviews designed to deliver yearly efficiencies and cost savingsReporting & Data ImprovementIdentify and deliver improvements to reporting within retail operations end-to-end operational processes across retail operations functions.Develop, document, and maintain SOPs and internal guides for operational improvementsIdentify and implement reporting opportunities to improve performanceResponsible for developing, writing and launching our store SOPSWe would like to meet someone who isExperience in a retail head office, store operations, or project support role.GNFR experience and enhancements madeExcellent Excel skills with an analytical mind.3rd Party vendor managementExperience of working in a retail head office environment, ideally within Retail Operations and GNFR experience 3 yearsStrong IT skills – (particularly Excel)Confident communicator with strong written and verbal communication skillsAbility to challenge the status quo confidentlyHigh attention to detail and proofing skillsSolutions focused and innovativeExcellent knowledge of the retail sector, strong commercial awareness and customer focusPM SkillsBenefitsCompetitive salary and benefits packageHybrid working, 3 days in London based office & 2 working from homeHoliday allowance50% staff discount & 25% for family and friendsPension scheme #J-18808-Ljbffr