Retail Sales Manager North/ ScotlandDepartment: RetailEmployment Type: Permanent - Full TimeLocation: All Brands, North & ScotlandDescriptionYou will be the driving force behind our brand’s success in multiple locations, inspiring and leading your team to deliver outstanding results. With a passion for people and excellence, you’ll champion the customer experience, elevate store performance, and foster a culture of collaboration and growth. You’ll play a key role in not only meeting business goals but in developing and nurturing your team, empowering them to exceed expectations. This is a chance to lead by example, innovate in your approach, and make a real impact, all while ensuring our stores shine and our brand thrives. If you're a dynamic leader with a passion for people and performance, we want you to be a part of our journey!Key ResponsibilitiesSales Performance & Strategy:Lead your area to achieve and exceed sales targets, ensuring consistent performance across all store locations.Analyse sales data to identify trends, challenges, and opportunities, providing actionable insights to drive revenue growth.Support and implement business initiatives to maximize in-store treatments and product sales, aligning with brand goals and retail partner expectations.Monitor KPIs such as conversion rates, average transaction value, and treatment bookings to optimise performance.Key Performance Indicators:As part of this role, you will be responsible for achieving regional key performance indicators (KPIs) that measure the effectiveness of customer engagement, sales performance, and overall service delivery. Your role will involve actively monitoring and improving these KPIs through effective sales techniques, customer engagement strategies, and a deep understanding of the products and services offeredRecruit, onboard, and train store and treatment teams to deliver exceptional customer experiences and meet performance expectations.Conduct regular 1:1 performance reviews with team members to evaluate their progress against goals, provide feedback, and set clear development objectives.Talent & Succession Planning:Identify and nurture top talent within your region, creating opportunities for growth and development.Develop a strong succession plan to ensure leadership readiness across all locations. Store Operations & Retail Partnerships:Ensure all locations meet brand standards in merchandising, treatments, and customer service following the brand visit formBuild and maintain strong relationships with retail partners to align on goals, strategies, and in-store execution.Oversee inventory levels to ensure the availability of products and supplies needed for both retail and treatment services. Treatment Strategy & Oversight:Oversee the implementation and optimization of treatment services in retail stores, ensuring alignment with brand standards and customer satisfaction goals.Monitor treatment revenue performance, customer feedback, and operational efficiency, making adjustments to drive results.Partner with retail teams to ensure seamless integration of treatments with product sales, leveraging the treatments to boost overall store performance.Financial & Operational Accountability:Manage budgets for your area, balancing cost control with the need to deliver exceptional customer experiences.Provide detailed performance reports, including sales results, treatment uptake, and staffing metrics, to senior leadership.Identify opportunities to improve operational efficiency while maintaining high standards including Health & Safety, treatment tools, sampling strategy and FOC management.Collaboration with Cross-Functional Teams:Work closely with the education team to deliver impactful training that enhances product knowledge, treatment skills, and sales techniques.Partner with marketing to support in-store campaigns, Events, promotions, and product launches that drive engagement and sales.Align with finance and operations teams to ensure compliance with budgets, policies, and procedures.Skills, Knowledge and ExpertiseProven experience (3+ years) in multi-site retail management, preferably within skincare, beauty, or luxury sectors.Demonstrated ability to lead, inspire, and develop teams to achieve strong sales performance and deliver exceptional customer experiences.Strong understanding of retail operations, including merchandising, treatments, and customer engagement.Results-driven mindset, with a proven track record of meeting or exceeding sales targets.Experience conducting performance reviews, career development discussions, and building talent pipelines.Excellent interpersonal and communication skills, with the ability to build lasting relationships with teams and retail partners.Strong organisational and problem-solving abilities, with a focus on operational efficiency.Flexibility to travel regularly across your area to support stores and teams.BenefitsGenerous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more)Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and moreGenerous Holiday Allowance, increasing with length of serviceCompany Pension SchemeBonus/Commission SchemeHealthcare Cash Plan (with Dental)Employee Assistance Programme for all Associates and their familiesCycle to Work Scheme, Season Ticket Loan, Length of Service AwardsMuch, much more!*Some benefit eligibility is based on length of service or contract type #J-18808-Ljbffr