Kingdom Group are excited to offer a fantastic opportunity for a Retail Security Contract Manager to join our team — supporting one of our key clients, Tesco.

Where: Norwich and surrounding areas

Some of the areas to be covered include; CO15 3DP / NR26 8RS / NR33 8QX / PE38 9AW / NR30 5BT / IP11 7AD / CO7 8LA / IP32 7EW

When: We’re looking to get the right person in to the team ASAP!

£35,000 - £40,000 Per Annum

Hours: On average 40 hours per week. Monday to Friday 09:00am - 17:00pm or to meet the demands of the position and primary objectives.

What the role is:

A multisite contract brand ambassador responsible for managing the day-to-day delivery of best-in-class security and customer service through inspirational leadership and people management.

What’s in it for you?

• Competitive salary.
• Access to advanced / early pay scheme.
• Attractive holiday allowance.
• Car allowance (where applicable).
• Group Care scheme.
• Workplace pension.
• Kingdom Colleague App including Employee Assistance Program and Wellbeing Support.
• Access to free personal development qualifications and career plans via Kingdom Academy.
• Weekly recognition awards.

Core Responsibilities

• Understand and deliver contract expectations
• Proactively manage risk across all sites in your portfolio
• Ensure compliance with the Operations HOW Manual
• Meet customers monthly to review KPIs and implement feedback
• Maintain green service status
• Own scheduling, ensuring 100% manning
• Identify failing areas and lead improvement programmes
• Conduct incident & accident investigations
• Manage 3rd party relationships
• Use data (MI) to drive actionable insights
• Stay within budget on uniforms, training, and equipment
• Lead mobilisation/decommission of contracts
• Support regional social value initiatives
• Report success and appraise performance

Leadership & People Management

• Recruit & retain top talent (with help from Engagement Centre)
• Promote teamwork, capability-building, and recognition
• Lead change, enforce compliance, and build a high-performance culture
• Handle disciplinary, grievance, and conflict management
• Conduct snap site checks, including out-of-hours visits

Experience

• Manager level security professional with a minimum 2-years’ experience in a similar environment.
• Experience of writing procedures, drafting reports, preparing business cases, and controlling budgets.
• A driving license holder
• A full five-year checkable employment history including a minimum of 2 work references, a personal credit check, right of work compliance

Qualifications & Licenses

• Relevant managerial qualifications
• Frontline SIA Licence is mandatory

The successful applicant will match the below critical criteria:

• Vetted to BS 7858 standards
• A brand ambassador
• Proactive, goal-oriented, and results-driven
• Strong leader with a focus on customer service
• Disciplined, organised, detail-focused
• A confident communicator—both written and verbal
• Physically fit
• Competent in Microsoft Office tools (Outlook, Word, Excel, PowerPoint)
• Able to show evidence of success and results

Ready to take the next step in your security management career with a leading brand? Apply now and be part of the team keeping Tesco safe and secure.