Retail Store Manager - Immediate Start (Permanent)
Location: London
Contract Type: Permanent
Hours: Full Time
Delivery of the retail plan across all areas of the store including commercial, operations, people, visual, and customer.
Drive improved KPI performance and deliver operational efficiency.
Setting the strategic direction for the store aligned to the retail priorities.
Ensuring the teams within the store are clear on their part to play and holding all line managers to account.
Take full accountability for all line management and associated people activity of managers within the store.
Support the store to trade safely and legally, protecting customers, colleagues, and the M&S brand.
Accountable for the delivery of an inspirational, improved, and consistent visual customer journey in-store which inspires our customers to shop and buy more often.
Drive profitability and sales through the delivery of the Store P&L and Retail Plan across the store.
Deliver and embed the business transformation plan and change initiatives through the store team.
Create the right culture, role modelling new digital ways of working and leadership behaviours.
Ensuring the leadership within the store are building the digital capability of their teams to sell through all channels.
Building a diverse and talented team which supports the growth of the wider Region and business.
Represents the store voice and takes ownership for action to deliver improvement across the store.
Uses data and insight to enhance the customer experience, to improve the operation, and drive results.
Regularly reviews individual performance of the leadership team through quality conversations, celebrating success and managing underperformance where required.
Ensuring all line management and people activities are delivered in accordance with company process and policy.
Ensure an active working partnership with Store and Regional BIG, provide feedback and support the development of the store BIG team.
Deliver operational excellence to maximise product availability, minimise stock and cash loss across the total store.
Maintain a safe and legal store environment.
Successfully embeds change for lasting commercial impact and results.
Ensures all direct reports have performance objectives aligned to the business plan and reviewed on a regular basis to reflect business changes.
Helps teams understand information and business messages by actively seeking out opinions and asking questions.
Proven ability to lead a high performing management team to deliver excellent customer service and KPI's across the store.
Has a substantial understanding and up to date knowledge of commercial, visual, operational and people processes and systems.
Uses all available data and MI (internal and external) to identify commercial, visual, cost savings & customer opportunities to increase profit.
Good level of digital capability and a comprehensive understanding of systems and ability to exploit them.
Strong knowledge of the legal requirements and accountabilities across the store.
Knowledge of our people policies and of driving and managing performance within a team.
Store Leadership
Wider Store Managers
Store and Regional BIG
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