Retail Support Advisor

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About Us

Snappy Shopper is the market leader in the growing Q-commerce convenience grocery sector, worth £41b in the UK. In addition to our independent retailers, we serve most of the major convenience store players, including Spar, Nisa, Premier and Booker.

Snappy exists to enable local high street businesses to serve their customers online so that local communities thrive, and revenue stays local. Retailers have seen revenue uplifts of between £5k and £120k per month, making the platform mission critical to local business.


Our location
We are a Scottish start-up with just over 120 colleagues based around the UK and offices in Dundee and Edinburgh.

You'll be working full-time from our Dundee HQ (City Quay), including evenings and weekends on a rotating schedule.


About the team
We're the team behind Snappy Shopper and Hungrrr, two platforms connecting local retailers and hospitality venues with shoppers through a seamless digital experience. Our Retail Support team is at the heart of that mission — we’re a friendly, fast-moving, solutions-driven bunch who love solving problems, helping people, and making things run smoothly.


About the role

As a Retail Support Advisor, you’ll be the first point of contact for both retailers and shoppers. Whether it’s updating a store’s opening hours, troubleshooting a payment issue, making menu changes, or resolving query about a delivery — you’ll be right there to sort it out.

Your day-to-day will include:

This is a varied, hands-on role for someone who’s curious, organised, and enjoys getting stuck into the detail.


To be successful in this role, you’ll be/have:

Bonus points if you've used CRM systems or Canva and have experience working in retail, or retail-facing organisations.

Who you are is as important to us as what you can do. Do these values and behaviors sound like something that would come naturally for you?

If you’re someone who enjoys helping others, is confident with systems, and thrives in a dynamic environment, we’d love to hear from you!


What’s in it for you

Why should you consider joining Snappy in this role? Working with a high-growth tech start-up is an exciting and dynamic experience! During your time with us, you'll have the opportunity to develop professionally and apply your learning to help scale the business rapidly. If you're eager to learn and grow, there’s no limit to what you can achieve here.

Scroll below to read more about our Snappy Reward.


Applying

Don’t forget to include a cover note that tells us why you are interested in the role and shares more about who you are and what matters to you.

Location:
Dundee
Job Type:
FullTime