Overview

Senior Product Manager role at Duel Tech. We are building a category-defining, community-driven product in the Brand Advocacy space.

Location: London, Hybrid
Salary range: £80,000 - £85,000
Reporting to: VP of Technology

About Duel

Duel is a SaaS company on a mission to make Brand Advocacy the industry standard for building brilliant retail brands. Our team combines brand expertise with SaaS experience to help brands engage thousands of advocates and customers.

Responsibilities

• Create, own, and communicate a coherent squad strategy – defining the key levers the squad will use to achieve its objectives.
• Collaborate cross-functionally with product design, data science, and customer success to build and maintain a backlog of high-confidence, well-scoped opportunities aligned to the squad’s strategy.
• Conduct customer interviews and market research to understand impactful problems and analyse competitor approaches.
• Design and run tactical experiments to test and validate solutions.
• Efficiently build and ship high-quality features with monitoring, support, and documentation for adoption.
• Run the squad’s sprints and ceremonies to maintain a healthy cadence and velocity.
• Deliver measurable impact on key metrics that contribute to the company’s commercial goals.

Qualifications

• 5+ years’ experience leading product squads in a Series A–B, product-first startup environment.
• Familiarity with MarTech, community-driven, or loyalty-based platforms.
• Ability to collaborate with brand success and implementation teams to plan migrations to a new platform.
• Strong ability to dive deep into user experiences post-MVP and prioritise improvements.
• Strong roadmap planning skills balancing customer needs, business objectives, and technical feasibility.
• Driven by results with tangible impact, including increased Gross Advocate Value and engagement.
• Able to shape a forward-looking 2026 product roadmap with senior leaders and brand stakeholders.
• Customer-obsessed mindset, referencing customer needs throughout the development lifecycle.
• Ability to connect day-to-day decisions with high-level commercial objectives and make tough prioritisation calls.
• Strong stakeholder management, keeping teams aligned throughout the product journey.
• Data-driven decision making with regular metric analysis and insights.
• Delivery-focused, able to lead the squad through successful sprints from planning to release.

Perks and Benefits

• Flexible working hours.
• Around 32 days of annual leave plus extended breaks; ongoing training where required.
• Options scheme for all full-time employees.
• Company MacBook and £350 WFH setup contribution.
• Headspace contributions and personal development budget.
• Extra leave for volunteering.

Note: This description reflects the role and does not include non-essential boilerplate. EEO statements are preserved as applicable.