Join to apply for the Team Support Manager - Food - Stockport Retail Park role at Marks and SpencerAge/disclaimer: This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.Work PatternSunday 11:15-19:15Monday 15:15-23:15Wednesday 15:15-23:15Thursday 15:15-23:15Friday 15:15-23:15Week 2: Monday 04:30-12:30Tuesday 04:30-12:30Thursday 04:30-12:30Friday 04:30-12:30Saturday 04:30-12:30ResponsibilitiesDuty Manage in the absence of the next level Leader when requiredChampion new ways of working within stores through an open mindset and positive attitudeLead colleagues in delivery of tasks prioritising the customer firstPlan, allocate and follow through on delivery of tasks to a consistent standard across the storeDrive on-the-job productivitySupport colleagues through coaching and feedbackUse MI to take action to drive performanceHelp maintain a safe and legal environment for colleagues and customersSupport the delivery of an inspirational, improved and consistent visual customer journey in-store which inspires our customers to shop and buy more oftenPurpose (as listed in the description)Duty Manage in the absence of the next level Leader when requiredChampion new ways of working within stores through an open mindset and positive attitudeLead colleagues in delivery of task prioritising customer firstPlan, allocates and follows through on delivery of task to a consistent standard across the storeDrive on the job productivitySupport colleagues through coaching and feedbackUse MI to take action to drive performanceHelp maintain a safe and legal environment for colleagues and customersSupport the delivery of an inspirational, improved and consistent visual customer journey instore which inspires our customers to shop and buy more oftenKey AccountabilitiesDelivers great standards and service by putting the customer firstActs on customer feedback to deliver improvementEnsures the delivery of brilliant basicsCoaches the team to deliver excellent standards of product presentationSupports the delivery of plan AProvides regular and timely feedback to line manager to support colleague performanceSupports with the training and coaching of colleagues maximising digital tools and channelsIdentifies colleagues for recognition and celebrate success within the storeProvides feedback to BIG to improve colleague experienceSupports the Team Manager with the delivery of store selling and cost targets by utilising MI to identify opportunities and take actionRole models new ways of working through the use of digital toolsAllocates resource efficiently to deliver process, task and service ensuring activity is completed consistently and productivelyDelivers operational excellence ensuring all processes and tasks are delivered in line with business expectationMaintains a safe and legal store environmentSupports visual merchandising updates across all launches, events and campaignsKey CapabilitiesUnderstands how M&S operates, its strategy, future and the role they playEffectively manages own reactions and responses around changeHelps colleagues to develop by listening, asking questions and giving feedback to encourage reflection and different thinkingSets performance objectives for self in conjunction with line manager and in line with business plansTakes accountability for planning and managing own work efficiently to ensure objectives are metTreats all colleagues fairly, understanding that different people will provide different perspectives and have different needsBuilds positive relationships by being a good listener and getting to know people by establishing a connectionIn control of their own reactions and considers how to share their perspective to create better reaction for the teamTechnical Skills / ExperienceSupport the delivery of excellent customer service and KPI’s across the storeGood level of digital capability and can access and utilise relevant systemsGood knowledge of the commercial operation, brilliant basics and operational excellenceCurrent working knowledge of all VM principlesA good communicator with the ability to build relationships and work within a teamA good knowledge of the legal requirements associated with the role of a customer assistant and when duty managingMaintain high presentation standards, attention to detail and deliver on time, right first timeInterpret data relevant to the roleDemonstrates flexibility and adaptability to changeKey Relationships and StakeholdersCustomersColleaguesStore LeadershipBIGNote: This job description contains the information originally provided and has been reformatted for clarity. #J-18808-Ljbffr