Transcription Production Assistant
New Today
Job description
Location: Gateshead
Hours per week: 35 (Monday to Friday)
Salary: £26,300 per year
Contract: Permanent
We are the Royal National Institute of Blind People (RNIB) and we are here for everyone affected by sight loss. Working for us means working for one of the UK's biggest charities, supporting almost two million people living with sight loss in the UK.
An exciting opportunity has arisen to join our Transcription Team at Gateshead.
Main responsibilities will include:
- Producing a range of alternative formats including Large Print, Braille and Audio within the Microsoft package and other in-house programs to client specific requests
- Working to client Service Level Agreements
- Work with speed and accuracy whilst maintaining agreed quality standards
- Assisting automated production routes and delivering feedback to Team Leaders on any non-conformances
- Scanning documents through OCR software to deliver data to other members of staff.
- Proofing other members of staff's work for any non-conformances
- Ability to work in a production environment.
- Ability to use machinery, equipment and software.
- Experience of working within a customer-facing environment.
- Experience of working effectively within a team, developing effective and supportive relationships with colleagues.
- Ability to organise time effectively, create work schedules, prioritise workloads, meet deadlines and multi-task with ease.
- Experience of suggesting improvements to operational processes, and implementing changes that enhance customer experience.
- Experience of communicating effectively, both verbally and in writing, with people internally at different levels of the organisation and externally.
RNIB prides itself on being a great place to work with a positive, progressive culture. We offer a wide range of benefits including 26 days of holiday per year (plus bank holidays) which rises with service, enhanced family friendly benefits, a contributory pension scheme with an employer contribution of up to 11% and a rewards platform with employee discounts across over 800 retailers.
For more information on our available benefits, please visit our Benefits of Working at RNIB page.
How to Apply
If you'd like to apply for this opportunity, please apply online, uploading your CV and supporting statement, telling us how you meet the essential criteria in the person specification.
Successful candidates must undertake an international sanctions check, a credit check and a basic DBS check. Additionally, candidates must provide evidence of continuous employment or income history for the past three years. Job offers are conditional upon satisfactory completion of these checks.
- Location:
- Gateshead
- Job Type:
- FullTime