Overview

Account Director (Retail Fixtures, Fittings + POSM), Manchester – HH Global

The Account Director is responsible for the development and nurturing of key retail accounts. This role strengthens relationships with the client(s), identifies growth opportunities for the business, and ensures solutions are developed and delivered on time and against operational and financial targets. You will take full responsibility for the strategic and operational management of the accounts under your responsibility and for managing the performance of your team, ensuring all work is completed in line with the SLA. This role requires leadership to balance daily support with long-term strategy and to convert vision into effective plans. You should be expert in the Retail Fixtures, Fittings and Permanent Point of Sale Materials (POSM) markets and supply chains, to help develop clients, nurture relationships and convert opportunities. The role operates on a hybrid basis between home, a UK HH Global office and client site/office.

Key Responsibilities

• Lead the delivery of growth and client satisfaction, including client liaison, management of internal resource departments and management of external suppliers
• Deliver operational excellence
• With the Senior Account Director manage the on- and off-site Account Teams that operate in the client’s business under your direction ensuring compliance with company operating procedures
• Develop the personal capability of your team through appraisals, one‑to‑ones, mentoring and training
• Take ownership of and resolve issues, quality concerns or corrective actions
• Develop effective growth strategies and manage opportunities for these Clients
• With the Senior Account Director, build client development plans for each year, achieve and exceed growth targets and manage overall financial performance of the account, risk analysis and remedy
• Identify risks to the account and implement risk management strategies
• Contract review and renewal
• Develop strong relationships with senior key decision makers
• Regular MI reporting and production of account relationship plans

Knowledge, Skills + Experience

• Extensive client service management experience, ideally with time spent working on the client site or sites
• Extensive people management experience including performance management and team leadership
• Experience in managing client service plans, KPIs, budgeting, forecasting and leadership
• Proven track record of operational management for client services departments
• Significant experience in developing and maintaining client relationships
• Able to present account planning and strategy for retention, growth and added value
• Demonstrable track record of successful client and contract management
• Ability to anticipate internal and/or external business issues and develop risk mitigation strategies
• Experience managing department financials
• Knowledge of Performance Improvement philosophy and implementation
• Significant experience managing work in a fast-paced retail environment
• Experience presenting to Senior Management / Board level
• Strong experience of dealing with large P+L budgets
• Excellent interpersonal skills with the ability to develop positive relationships at all levels
• Excellent communication skills – verbal, written, presentation
• Demonstrable people management skills
• Passion for quality

We thank all applicants for their interest in a career with us. HH Global are an equal opportunities employer and welcome all suitably qualified candidates from any background, regardless of any personal characteristic, especially those protected by law.

We will make reasonable adjustments to the recruitment process to accommodate any disability. In the first instance, if you require this job advert in an alternative format, or require any assistance, please reach out to HR.EMEA@hhglobal.com

Please note that we carry out a variety of pre-employment background checks which are appropriate for the country that you are based in. These may include: employment history, right to work, identity, professional qualifications, criminal record, sanction file and / or CIFAS checks.

Seniority level

• Director

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Advertising Services