City Manager – Client Experience & Operations

We're looking for a driven, people-focused leader to take ownership of our city-wide centre operations. In this role, you'll manage and mentor Client Experience Managers across multiple locations, ensuring high performance, top-tier client satisfaction, and strong commercial outcomes.

You’ll be the force behind operational excellence – balancing strategic business planning with day-to-day leadership. From staff development and client retention to financial targets and local marketing, your impact will be felt across the board.

The Role:

• Lead and support centre teams to achieve performance goals
• Coach, develop and engage Client Experience Managers
• Ensure staffing, training, and operational coverage across buildings
• Drive retention, renewals, and new sales alongside commercial functions
• Maintain exceptional customer experience throughout all centres
• Oversee client transitions and ensure seamless move-ins/move-outs
• Identify new revenue opportunities and strengthen our market position
• Audit operations and support continuous improvement

Qualifications & Experience Required:

Essential:

• Extensive track record in a fast-paced, multi-site operational or service-led business where client experience is key
• Proven ability to manage, coach, and develop teams to achieve business goals
• Strong relationship-building and stakeholder management skills
• Highly organised, adaptable, and comfortable with shifting priorities
• Commercially aware with the confidence to challenge the status quo

Desirable:

• Experience in the serviced office or flexible workspace sector
• Working knowledge of Salesforce
• Proven ability to self-generate leads and build a strong sales pipeline
• Background in facilities and operations management
• Recognised qualifications in leadership, operations, or sales
• A driven and ambitious mindset with a passion for success