As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams.

We understand that success is achieved through our people, and we are searching for a committed and passionate Deputy Manager to join our growing business.

As Deputy Manager you will work in collaboration with the Store Manager to maximise profit, lead the team, deliver a seamless operation and ensure the success of our store.

Key responsibilities include:

Maximise profit:

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• Play an active role in all areas of store performance, reviewing sales, operations, and digital performance weekly to identify priorities and drive actions to improve results.
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• Focus on delivering great availability and cost controls through excellent processes.
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• Create a culture of sell a £, save a £ to maximise store sales and profit.
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• Deliver on all agreed KPIs.
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Engage, develop & retain great people:

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• Support the Store Manager with Talking Shop and work well with the Talking Shop representative.
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• Drive team engagement by communicating effectively and showing appreciation and respect for every team member.
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• Foster an inclusive culture where everyone can be their best at work.
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• Take a proactive approach to upskilling the team using all available resources, development options, and on-the-job coaching to grow talent and improve capability.
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• Manage the team effectively using performance processes and continuous conversations.
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Doing the right processes and doing them right:

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• Ensure a store walk is completed daily to focus on what the customer sees and take relevant action.
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• Role model a proactive approach to service, both in-store and at the doorstep, always aiming to be the best place to shop.
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• Ensure all cash handling and security policies and processes are fully implemented in the store.
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• Deliver the best digital service by implementing all One Best Way processes in the store through the team.
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• Ensure legal compliance across all areas to minimise any risk to the business.
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• Implement all health and safety policies and processes fully in the store, keeping teams and customers safe.
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Leadership:

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• Lead by example to get the best from the team and provide the best service to customers.
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• Be approachable and respectful to customers and colleagues.
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• Work together with enthusiasm and take action to reduce waste.
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• Show consideration for the business and its people.
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• Take full responsibility for the store operation, colleagues, and customers in the Store Manager’s absence.
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• Communicate effectively, having regular conversations and listening to understand.
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• Plan in advance, prioritising key tasks and activities.
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• Set the pace of the team by being hands-on to deliver a great store.
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• Solve problems by making the right decisions for the store.
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• Coach the team by asking the right questions to drive performance and help them be their best.
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• Delegate tasks at the right time to the right colleagues.
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• Motivate the team to deliver consistent operational standards.
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Required skills & experience:

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• Proven experience in a retail management role.
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• Strong leadership and team management skills.
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• Excellent communication and interpersonal skills.
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• Ability to work in a fast-paced environment and manage priorities.
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• Customer-focused with a passion for delivering outstanding service.
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• Strong problem-solving and decision-making abilities.
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• Flexibility to work across different stores.
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What We Offer:

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• 15% discount in all Iceland and The Food Warehouse stores.
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• 33 days holiday (including Bank Holidays).
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• Christmas vouchers – increasing with length of service.
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• Refer a Friend scheme.
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• Christmas saving schemes.
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• Long service awards.
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• Option to join a healthcare plan.
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• Grocery Aid for free and confidential financial, emotional and practical support.
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• Clear career pathways with opportunities for development and progression.
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• A supportive and inclusive work environment.
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Apply now to join the team and start your Iceland story!