Description

Key Responsibilities

• Partner with the Store Manager to lead a motivated, engaged, and high-performing team. 
• Foster a collaborative and supportive work environment, encouraging teamwork and shared goals. 
• Drive training and development, empowering your team to excel and grow. 
• Communicate clearly and transparently, ensuring alignment and trust across the team. 
• Keep the team well-informed with product knowledge to deliver outstanding customer service. 

• Assist with the smooth day-to-day running of the store, ensuring compliance with company policies. 
• Maintain high visual merchandising and housekeeping standards to enhance the shopping experience. 
• Prioritise health and safety, conducting regular risk assessments and ensuring a secure environment for staff and customers. 
• Play an active role in recruiting and retaining top talent to build a strong and motivated team. 

• Support in meeting and exceeding sales targets, driving profitability through effective strategies. 
• Monitor key performance indicators (KPIs) to track and sustain store success. 
• Oversee stock levels, ensuring smooth replenishment and accurate delivery management. 
• Implement proactive loss prevention strategies to protect the store’s profitability. 

• Lead by example in delivering exceptional customer service at every opportunity. 
• Address customer feedback promptly, ensuring satisfaction and brand loyalty. 
• Represent Animal with enthusiasm, professionalism, and a positive attitude. 
• Build meaningful connections with your local community, creating a personable and welcoming shopping atmosphere. 

We would like to meet someone who is

• Passionate about creating outstanding customer experiences. 
• An inspiring leader with a proven track record in retail management. 
• A clear and confident communicator, able to engage with colleagues and customers alike. 
• Results-driven, with a sharp focus on achieving goals and meeting targets. 
• Approachable, supportive, and trustworthy—a natural team player. 
• Energetic and proactive, with a determination to see tasks through to completion. 
• Skilled in problem-solving and decision-making, ensuring solutions align with company policies. 

What's in it for you

• Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary  
• 50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance  
• 1 weekend off per month, with 28 days annual leave, including Bank Holidays  
• Access to Employee Assistance Programme, and a Colleague Hardship Scheme  
• Generous Colleague Referral Incentive  
• Auto-enrolment Pension scheme  
• A stable, successful and supported environment 
• Length of service awards