Amazon is looking for AVS Manager in Retail Business Services (RBS). AVS Manager at RBS leads Product Family/ Marketplace and manages a large group of strategic vendors through a team of Team Leads and Brand Specialists. Key responsibilities

Deliver impact to a large group of strategic vendors, both directly and through a team of Team Leads/Brand Specialists. Prioritize delivering on commitments to help vendors improve performance across key retail metrics, ensure their satisfaction with the service, and continuously improve the productivity of the team. Collaborate with Vendor Managers, Retail Category leads, and in-country AVS Product Family owners to understand vendor needs and define right goals and targets. Contribute to continuous enhancements and innovation within the service. Act as a business owner who understands levers to drive growth and operationalizes those levers across the team. Thrive in an ambiguous environment by developing, implementing, and iterating data, processes, mechanisms, and guardrails to improve the customer experience. Lead and develop high-performing teams and manage a team of Managers focusing on strategic and operational aspects of vendors’ business with Amazon.

A day in the life

Manage a team of Managers, prioritize strategic initiatives, and provide escalation support as needed. Measure success by internal input metrics and vendor impact on customer experience; identify, act on, and advise on improvements to business input metrics that drive growth. Collaborate with other Amazon programs and teams to enhance vendor experiences; define success criteria and understand Selling Partners’ business needs in a changing environment. Contribute to and lead strategic plans and documents for the organization.

About the team Amazon Vendor Services are a suite of services designed to help Amazon's most strategic vendors grow and deliver the best customer experience by working across all key retail levers (e.g. selection, availability, operational efficiency, catalog quality, and marketing). The service is delivered primarily through Brand Specialists assigned to specific vendors. Amazon has an ambitious vision for the future of this service, focusing on business impact for vendors and the categories, operational scalability and vendor satisfaction. Basic Qualifications

MBA Demonstrated success managing a team with a track record of developing a high performing team. 10+ years’ experience in customer/account management, marketing, buying, or customer service delivery in related industries like retail, telecom, technology or hospitality. Min 6 years of people management experience Experience using analysis, reporting, modeling, and forecasting to gather data for the purpose of making business decisions Organizational skills including prioritizing, scheduling, time management, and meeting deadlines. Written and verbal communication skills. Proficiency in creating Annual Operating plans and P&L impact

Preferred Qualifications

Experience managing large cross-functional teams E-Commerce experience preferred Program management experience

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