OverviewDirect message the job poster from MotivatePTBusiness Operations ManagerAbout MotivatePTMotivatePT is the UK’s leading women’s personal training platform, helping women 30+ move, feel strong, and stay accountable through every life stage—whether online or in-person. We’re a fast-growing, tech-enabled wellness company with a mission to make fitness non-negotiable and achievable for every woman. Our culture is collaborative, ambitious, and energising. We’re scaling rapidly and need a powerhouse to keep the engine running smoothly.The RoleWe’re looking for an exceptional Business Operations Manager to be the founder’s right hand and a driving force behind our day-to-day success. This is a hands-on role for someone who thrives on variety, is happiest when processes hum, and loves the buzz of a fast-paced, high-growth environment.Key ResponsibilitiesOperational Leadership: Learn and own every MotivatePT process end-to-end, ensuring clients, trainers, and internal teams run seamlessly each day.Inbox & Communication Management: Oversee the main inbox, field inquiries, and ensure every client, partner, and trainer receives timely, thoughtful responses.Trainer Team Hiring & Support: Manage the recruitment pipeline, onboard new trainers, and work closely with our existing operations assistant to keep the trainer experience world-class.Product & Platform: Guide the ongoing development of our tech platform—gathering feedback, liaising with developers, and tracking progress.Customer KPIs: Monitor and report on customer metrics to ensure retention, satisfaction, and growth.Process Improvement: Spot inefficiencies, propose solutions, and implement new systems as we scale.Sales & Relationship Building: Confidently pick up the phone to prospective partners, trainers, or clients and have excellent, results-driven conversations.About YouExperienced: At least 3 years in a business operations, office management, or similar role—ideally in a small, fast-growing company where you’ve worn multiple hats.Organised & Proactive: You love administration, thrive on structure, and stay three steps ahead.Commercially Savvy: Comfortable with sales conversations and supporting revenue-driving initiatives.Adaptable: No task is too big or too small. You can pivot quickly when priorities shift.Collaborative Leader: Ready to work closely with the founder and a second operations assistant, bringing ideas, vision, and flawless execution to the team.Office-Based: Happy to be in our London office five days a week, building culture and momentum.Why Join UsThis is a rare opportunity to shape the operations of a dynamic, purpose-driven wellness company at a pivotal moment of growth. If you’re energised by variety, motivated by impact, and excited to help thousands of women transform their health and fitness, we’d love to meet you.How to ApplySend your CV and a cover letter to kira@motivatept.co.uk telling us why you’d be the perfect fit for MotivatePT.Applications without cover letters will not get responses.Employment DetailsSeniority level: Mid-Senior levelEmployment type: Full-timeJob function: Management and ManufacturingIndustries: Wellness and Fitness Services #J-18808-Ljbffr