Casual Retail Assistant

5 Days Old

About The RoleAt GSF Car Parts, the role of a Casual Retail Assistant is essential in delivering excellent Customer Service. You will be a key part of the team, contributing to branch and individual targets through face-to-face sales, servicing click and collect orders, and developing strong customer relationships.Main duties include:Serving trade and retail customers for click and collect and general orders while maximizing sales where possible.Picking relevant parts from the warehouse to fulfill customer orders.Assisting the sales team with product promotions by answering telephone and electronic queries as needed.Fully satisfying customer needs regarding part orders, returns, or queries.Checking customer returns for resale, warranty, or surcharge.Contributing to a positive team environment while working on personal benchmarks to optimize performance and sales.Using the E-learning portal to develop product knowledge and improve performance.Keeping the customer-facing areas of the branch clean and tidy.Developing strong relationships with customers and understanding their garage needs.Promoting a professional image of the company by representing our values and maintaining a professional appearance.Working towards achieving relevant KPIs.Working hours:Casual basis to cover sickness and annual leave, including weekend work.About YouWhat you'll need to succeed:Proven customer service or sales/retail experience in a customer-facing role.Target-driven and motivated to achieve results.Excellent customer service skills.Positive approach to customer queries, proactively seeking solutions.Confident in using IT and computer systems.Ability to work well with others.Excellent attention to detail.Knowledge of car parts or the automotive industry is advantageous but not essential.Knowledge of MAM, Allicat, MS Office is desirable.About UsGSF Car Parts is one of the UK’s leading automotive parts distributors, supplying thousands of independent garages across the UK and Ireland with parts, tools, garage equipment, and training. With over 175 branches and a turnover exceeding £475 million, we operate as a unified brand since November 2021, supported by centralised expertise in procurement, marketing, and supply chain. Our integrated IT systems include the industry-leading catalogue system, Allicat, and access to our national garage programme, Servicesure. #J-18808-Ljbffr
Location:
Tottenham, England, United Kingdom
Job Type:
FullTime

We found some similar jobs based on your search