Client Success Associate at Retail InsightsLondon, United KingdomAbout usRetail Insights is Northern Europe’s leading retail forum. We are strengthening the retail ecosystem by building a platform for insights, inspiration, and networking, connecting more than 3,000 leaders yearly from more than 15 countries.Retail Insights is part of United Media ( https://www.united-media.com/ ) which focuses on building large scale industry media and conferences products in sectors such as insurance, HR, private equity, retail, etc. As of today, we have organically launched 8 media companies and acquired one.What we offer youAs our Client Success, you get the unique opportunity to take ownership of our success. To ensure a never-ending growth curve, we provide you with:The opportunity of having a real impact - You’ll be getting operational experience in a start-up where both your work and the results are highly tangible and matter to the business.Unlimited growth potential in our company - we strongly believe in and have a track record of promoting internally.Travel opportunity: You will be joining our conferences overseas.Invaluable transferable skills - boost your interpersonal, organisation and project management skills through experienceAttractive compensation package.Gain a lot of new relationships with global industry leaders while growing your personal brand.Responsibilities:Collaborate with internal teams, including sales, marketing, and operations, to coordinate resources and deliver exceptional service to clients.Aligning on Sponsors expectations - pre & post sale, ensuring the sales process is deliverable.Serve as a primary point of contact for clients, once they have signed the contract, from the initial planning stages through the delivery of the events.Maintain accurate records of client interactions, contracts, and agreements using our CRM.Providing daily support to sponsors to facilitate their registration through our internal management systems.Building an internal knowledge base and helping with the onboarding of new clients.Collect feedback from clients post-event to evaluate satisfaction levels and identify areas for improvement.What we expect from youwe are looking for candidates who:Take ownership of everything you do, be proactive and follow through on commitments.Are well-organised, and detail-focused and display the ability to structure and prioritise their work.Have acquired a bachelor’s or master’s degree with outstanding resultsHave a UK work permitFast learning and competent with new systemsProficiency in CRM software and Google Docs Editors suite.3+ years of experience in client management, account management, or customer success roles.Create a Job AlertInterested in building your career at Retail Insights? Get future opportunities sent straight to your email.Accepted file types: pdf, doc, docx, txt, rtfPlease paste your full Linkedin URL *Do you require a visa to work in the UK? * Select...Do you require a visa to work for the EU? * Select...In your opinion, what are the key components of fostering strong, long-lasting relationships with clients? (List 3) *How do you prioritize and manage multiple client accounts while ensuring high-quality service and attention to detail? *How do you solicit feedback from clients, and how do you use this feedback to refine your approach? * #J-18808-Ljbffr