Customer Care Administrator

New Today

As part of this busy, friendly team, you will be required to monitor and update defects logged on internal systems, produce reports to show trends and outcomes, and produce and distribute weekly diaries and job sheets. You will also assist team members in raising contra-charge notices, monitoring and sending Customer Reminder notices, and providing general office and admin duties to the team. You'll also be

  • Monitoring and updating outstanding defects logged on internal systems.
  • Producing reports to show defect trends.
  • Weekly diary and job sheet production and distribution for Customer Care Technicians.
  • Assisting in the tracking and raising of contra-charge notices, ensuring accurate records are maintained.
  • Receiving and logging materials for the Customer Care Technicians.
  • Reviewing, managing and processing Introduction to Customer Care correspondence.
  • Managing and reviewing the 5-7 Month Purchaser Reminders to homeowners.

    • Please see the job description for more information. 

    ESSENTIAL SKILLS / ATTRIBUTES 

  • Previous experience of working in an office environment.
  • Educated to GCSE Standard (or equivalent) including English and Maths.
  • Good verbal and written communication skills.
  • Ability to multi-task with good time management.
    • Apply
    Location:
    Northampton
    Job Type:
    FullTime

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