Customer Service Advisor

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Customer Service Advisor Location: Office-based (Newcastle City) Hours: 37 hours per week Location: Tyne and Wear Working Pattern: Monday - Friday, 8:30am - 4:30pm (initially up to 12 weeks) Pay Rate: £13.69 per hour (PAYE)
About the Role We are looking for a passionate and customer-focused Customer Service Advisor to join our team. This role involves handling calls from residents across Newcastle City, delivering high-quality service, and resolving enquiries at the first point of contact wherever possible. While previous call centre experience is desirable, it is not essential—we are looking for individuals with a strong commitment to excellent customer service. Key Responsibilities
Deliver outstanding customer service via telephone and face-to-face interactions Build rapport with customers to understand their needs and provide appropriate solutions Handle and resolve challenging or sensitive situations calmly and effectively Accurately record customer interactions and update systems, including CRM Work towards achieving customer service, quality, and operational KPIs Manage calls from a life-critical Telecare Service (Ostara) and support dispatch processes Develop strong working relationships with internal and external stakeholders Contribute to a positive, performance-driven team culture Represent the organisation professionally across various channels, including reception Follow all business processes, policies, and regulatory requirements Support organisational, departmental, and team objectives Remain flexible, including supporting a 24/7, 365-day service where required Undertake additional duties as needed to support service delivery Skills & Experience
Passion for delivering excellent customer service Strong communication and interpersonal skills Ability to remain calm and make decisions in a fast-paced environment Problem-solving skills with a customer-first approach Ability to work towards targets and performance indicators Good IT skills and attention to detail when recording information Previous call centre experience is desirable but not essential What We're Looking For We're seeking motivated individuals who:
Are committed to personal and professional development Thrive in a team environment Align with organisational values and standards Take pride in delivering a high-quality customer experience
Apply
Location:
Tyne & Wear
Salary:
£13.69 /hour
Job Type:
FullTime
Category:
Property Services

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