Job title: Customer Service Representative

Starting salary: £26,000 - £28,500 dependant on experience

Location: Central Sutton

Hybrid 4/1 (4 days in the office and 1 at home)

Travel Bonus (non-contractual) - If you drive: Paid parking pass or if you don't drive: Annual travel allowance of £500 (paid monthly 41.67)

Looking for Your Next Step in Customer Service?

Do you have experience working in a fast-paced customer service environment?

Are you passionate about delivering outstanding support and building lasting relationships?

If you're ready to join a well-established, respected brand that values your growth and offers real opportunities for development - look no further!

Our client isn't just offering a job - they are offering a career path where your skills, initiative, and team spirit will be recognised and rewarded.

Your key responsibilities will include:

Liaising with customers on all enquiries Receiving orders via telephone and email Order processing Preparing quotes in line with guide pricing Ensuring orders are delivered on time and advising customers on any potential delays Providing support to the Sales team Investigating and resolving invoice queries and liaise with accounts to ensure that no invoices are outstanding Other ad hoc duties

The ideal candidate will embody the following qualities:

Exceptional Communication Skills -You'll be confident and articulate in both verbal and written communication. Whether you're speaking with customers and suppliers or crafting professional emails, your ability to listen, understand, and respond effectively is key.

Resilience and Multitasking Ability - it is a fast-paced environment where no two days are the same. You'll thrive under pressure, manage multiple tasks efficiently, and adapt quickly to changing priorities and challenges.

Proactive and Positive Attitude - We value initiative and a hands-on approach. A "can-do" mindset, combined with common sense and a willingness to support the wider team, will take you far.

Strong Team Ethic - Collaboration is central to our success. You'll be a reliable team player, ready to lend a hand and contribute to shared goals.

High Numerical Competence - Comfort with numbers is essential. You'll be working with quotes, orders, reports, and spreadsheets, so spotting discrepancies and handling percentages should come naturally.

Solid IT Proficiency - Whilst you will receive training on the internal systems, you should already be confident using Microsoft Word and Excel, and capable of producing clear, professional emails and documents.

Educational Background - A minimum of GCSE (or equivalent) grade C or grade 4/5 in Maths and English is required.

Great company benefits to name a few: Generous discretionary annual bonus scheme, 25 days holiday + bank holidays, additional leave including birthdays, moving home, Generous pension, refreshments provided ie fresh fruit, onsite yoga and physiotherapy plus company wide social events.

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website